In order to replace/increase the backbone network equipment connecting our various service-providing servers, we will be conducting maintenance of PlayOnline, FINAL FANTASY XI, FINAL FANTASY XI Official Forums, SQUARE Support Centre, and various support features.

Scheduled maintenance times and services affected are as follows.


■PlayOnline and FINAL FANTASY XI
During this maintenance, the following services will be unavailable.

- PlayOnline
- FINAL FANTASY XI
- Friendlist Plus
- Migrating from PlayOnline Account to Square Enix Account

* The FINAL FANTASY XI World Transfer Service will be unavailable starting 30 minutes before the maintenance.

[Date & Time]
Oct. 25, 2017 13:30 to 22:45 (GMT)
Oct. 25, 2017 14:30 to 23:45 (BST)


■ FINAL FANTASY XI Official Forums
During this maintenance, the FINAL FANTASY XI Official Forums will be unavailable.

[Date & Time]
Oct. 25, 2017 17:00 to 18:00 (GMT)
Oct. 25, 2017 18:00 to 19:00 (BST)


■SQUARE ENIX Support Centre
During this maintenance, the SQUARE ENIX Support Centre (all features, including browsing, and placement of inquiries) will be unavailable.

*It will be possible to reply to support emails you have already received.

[Date & Time]
Oct. 25, 2017 17:00 to 18:00 (GMT)
Oct. 25, 2017 18:00 to 19:00 (BST)


■ Customer Support from the SQUARE ENIX Support Centre

▽Other Support Features
During this maintenance, any support requiring the verification of personal information from your PlayOnline account and Square Enix account will be unavailable.

[Date & Time]
Oct. 25, 2017 13:30 to 17:00 (GMT)
Oct. 25, 2017 14:30 to 18:00 (BST)


We apologise for any inconvenience and thank you for your understanding.

[Dates & Times]
Because dates and times vary for each maintenance, please see details above.
* Completion times subject to change.

[Details]
- Maintenance to replace/increase the backbone network equipment connecting our various service-providing servers.

[Affected Services]
- PlayOnline
- SQUARE ENIX Support Centre
- Customer Support from the SQUARE ENIX Support Centre