In order to replace/increase the backbone network equipment connecting our various service-providing servers, we will be conducting maintenance of FINAL FANTASY XI, the PlayOnline official website (www.playonline.com), the FINAL FANTASY XI Official Forums, the SQUARE Support Center, and various support features.

Scheduled maintenance times and services affected are as follows.


■PlayOnline, FINAL FANTASY XI, and the PlayOnline Official Website
During this maintenance, the following services will be unavailable.

- PlayOnline
- FINAL FANTASY XI
- The PlayOnline Official Website (www.playonline.com)
- Friendlist Plus
- Migrating from PlayOnline Account to Square Enix Account

* The FINAL FANTASY XI World Transfer Service will be unavailable starting 30 minutes before the maintenance.

[Date & Time]
Oct. 4, 2017 5:30 to 18:00 (PDT)


■ FINAL FANTASY XI Official Forums
During this maintenance, the FINAL FANTASY XI Official Forums will be unavailable.

[Date & Time]
Oct. 4, 2017 7:00 to 15:00 (PDT)


■SQUARE ENIX Support Center
During this maintenance, the SQUARE ENIX Support Center (all features, including browsing, and placement of inquiries) will be unavailable.

*It will be possible to reply to support emails you have already received.

[Date & Time]
Oct. 4, 2017 7:00 to 15:00 (PDT)


■ Customer Support from the SQUARE ENIX Support Center

▽Chat and Phone Support
Due to maintenance, chat and phone support will be unavailable on Oct. 4, 2017.

▽E-mail Support
While the maintenance is taking place, e-mail support will be unavailable during the time below.

[Date & Time]
Oct. 4, 2017 9:00 to 15:00 (PDT)

▽Other Support Features
During this maintenance, any support requiring the verification of personal information from your PlayOnline account and Square Enix account will be unavailable.

[Date & Time]
Oct. 4, 2017 9:00 to 17:00 (PDT)


Because players will be unable to view any news during maintenance, we will be releasing the latest information regarding the maintenance through Twitter (https://twitter.com/FFXI_NEWS_EN).

We apologize for any inconvenience and thank you for your understanding.

[Dates & Times]
Because dates and times vary for each maintenance, please see details above.
* Completion times subject to change.

[Details]
- Maintenance to replace/increase the backbone network equipment connecting our various service-providing servers.

[Affected Services]
- PlayOnline
- SQUARE ENIX Support Center
- Customer Support from the SQUARE ENIX Support Center