Currently the SITE FEEDBACK > Feedback and Suggestions forum's stated purpose is:

Quote Originally Posted by Foxclon @ Welcome to Forum: Feedback and Suggestions!
The purpose of this forum is for players to submit feedback and suggestions on FINAL FANTASY XI, the FINAL FANTASY XI Official Website, the FINAL FANTASY XI Forum and other official websites concerning FINAL FANTASY XI. In order for us to be able to offer a better service, we would like to hear your opinions.
This is misleading and as such topics posted here regarding game feedback have been moved to General Discussion. However, the General Discussion forum doesn't state submitting feedback and suggestions on FINAL FANTASY XI as it's purpose either:

Quote Originally Posted by Gildrein @ Welcome to Forum: General Discussion!
The purpose of this forum is for players to discuss various topics on FINAL FANTASY XI with other players.
Feedback and suggestions for the game also seem to be out of place in a forum titled 'General Discussion' (topics related to feedback or suggestions would in itself no longer be 'General'). Wouldn't a forum titled Feedback and Suggestions within DISCUSSION be a more appropriate location?