Platform: Windows 10
ISP: Comcast
Internet connection: Cable
connection speed: 116Mbit/s

Date and time: 10:34 AM (PST) 6 January 2017
Frequency: always

Character name: Olerud
Race: Galka
World: Shiva
Main Job: GEO 99
sub job: RDM 49
Area: Reisenjima Henge
Party

NPC name: ???
Monster name: Kyuo

Steps:
After a game crash, party teleported up to Kyuo. Upon logging back in, character was stuck on previous floor - no monsters, no portal, no way to join them. Rest of party wiped without support.