We have confirmed and are investigating the issue below. We ask for your patience as we resolve the issue promptly.

[Current Known Issue]
In the New Year's Alter Ego Extravaganza, an issue wherein controls become inoperable after obtaining "Cipher: Ferreous Coffin" or "Cipher: Gilgamesh" from the following NPCs.

NPC "Rolandienne" in Southern San d'Oria
NPC "Isakoth" in Bastok Markets
NPC "Fhelm Jobeizat" in Windurst Woods
NPC "Eternal Flame" in Western Adoulin

We apologize for any inconvenience this may cause.

*The above issue has been addressed with the Jan. 9, 2017 20:30 (PST) / Jan. 10, 2017 4:30 (GMT) version update.