Platform: Windowers or linux or mac, quite possible one of these aren't responding correctly since the software made by microsoft is altered between them
ISP: Not all service providers provide the same quality of server, and some are banned or limited between connecting to certain countrys
Type of Internet Connection: dsl runs slower and adsl runs faster however with current content requiring so much information the lag can cause npcs (Happened to me), items (Happened to me), actually gear (Happened to me), zone (Happened to me) etc etc from loading, one will load faster and other will load slower, so if it lags your computer may think its retrieve all the information it needs however it could be incomplete
Internet Connection Speed: as above
Date & Time: is it during peak hour for US, EU, JP which means it could be during a time (Such as back in the day when beseiged caused hell for everyone or even now when mhaura is fulled to the brim with afk'ers or people trying to get into ambuscade.) when theres overly too much to load and your system can't keep up (Refer to internet type for more information)
Frequency: Odvious that if something is happening alot then there is a problem however the "Date & Time" also becomes relivent due to the fact you only play during peak hour or non peak hour.
Character Name: This is not odvious to the developers since you can have 16 charactors on one account however if you own more than one account and registered only one of the accounts for the forum then you need to be specific.
Race: as above with "character name" however also someone else might have your name on a different world.
World: as above with "character name" however this narrows down the search (Yes the race and a few things below give a hint however why should they do a million scans when you can say it.
Main Job: It is quite possible being on a certain job is one of the key factors in the error such as being on a certain AF quest causes the system to not register your current event (This is relivent, you just don't don't give a crap) people change jobs frequently so the team doesn't know what job you were on at the time
Support Job:same as "Main job"
Area and Coordinates: Important
Party or Solo: As stated in "Main job", you being in a party or solo makes a difference, such as when they made trusts a partyable thing, they found a error that when you first make a party then summon the trusts imediently it could cause a error, such a thing isn't limited to a one time only thing and they won't know if or if not you were in a party.
NPC Name: Important
Monster Name: See NPC name
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Now then, if you didn't know, there are people who are stupid enough to delete their character since the complaint gets added to a list of maybe 100-1000 other things they are trying to fix, could take weeks if not months sometimes to get to the problem. since all the above information atleast tells them where to start looking.
For those of you who think its a easy thing to get all the information relating to everything above, think again, in regards to who you are, just being on this forum says nothing, the forum is linked to your account yes, but the problem could be on a different account, or a different server with same job/name, or different job /name, or a whole raft of things. you have to narrow it down or they will rubbish the complaint right from the start. why in the world should they go thru 16 different charators (trolling-OMG i only have 1 character, how can they get it wrong) doesn't matter how many charactors you have whether its 1 or 16 or 78 depending on how many accounts you have and mules you have, if you don't specify, its not won't be looked into.
WHY you ask they won't look into it?
Because they have another 100-10000 or more things to do and they don't need to go thru a trillion lines of packet data sent to them from your computer to them and find out when and where you were when it happened and which account you were on and which time etc etc,
If you want to see a extremely small glimps of what the data is like. unequip all your chat filters. stand in a major active party location with atleast 3-6 partys (Its hard to find but its possible) then let your entire screen fill to the maximum and let it run for 3 weeks (Which may be the actual time it takes to get to your complaint looked at) and somewhere in the middle look for when someone used a /emote and log it, however since for us the game doesn't save all the chat so you wouldn't beable to see it at all however if you can atleast picture the relivent example, its that type of data they have to plow thru, then have to pin point the time and place, which charater, which world, if being in a party did anything, did you have trusts or npcs out at the time, were you in town or in the field, etc etc etc, then have to see what your data sent to them was and what was the responce was that lead to the problem.
By the end of it, could be a computer problem on your side or you failed to flag a quest which happens to alot of people, i seen atleast 3 people in the past month that made the complaint then we answered it for them then they said that fixed the problem.
What you think is irrelivent isn't for a IT team, they don't have time to search thru a million things because you can't answer 16-20 questions