Platform: Windows
ISP: Time Warner Cable
Type of Internet Connection: Cable
Internet Connection Speed: 100Mbps
Date & Time: Mar. 28, 2016 6:50-55pm PST
Frequency: Always
Character Name: Ashiya
Race: Mithra
World: Sylph
Main Job: Blue Mage lv.99
Support Job: Warrior
Area and Coordinates: Eastern Adoulin (G-6)
Party or Solo: Solo
NPC Name: Home Point Crystal #1
Monster Name: None

1. I was in Norg and used the Home Point #2 to get to Eastern Adoulin Home Point #1.
2. My screen blacks out immediately and says "PlayOnline viewer stopped working."
3. I tried logging back in, and would immediately say "PlayOnline viewer stopped working."
4. I asked my husband, if he could log into my character and move her out of the affected zone.
5. He logged onto my character "Ashiya" and managed to move her out of the zone without any issues.
6. I ran a file check before logging into FINAL FANTASY XI, and no problems were found.
7. I was able to get back into the game, but I am not able to go back into Eastern Adoulin, without experiencing the same problem.