I couldn't find another avenue for writing feedback other than via the forums so I hope this is the proper channel.

The customer service agent named Bryant was extremely helpful and resolved my issue without any problems whatsoever. I'm experienced in running a business, managing people nowadays can be difficult since it still falls squarely on the individual's performance. If this message can be forwarded to the appropriate management; you have a good employee and I hope they're justly appreciated within your company.

Thank you