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  1. #1
    NOC NOC_NA's Avatar
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    Important Notice to All Software Token Users with the Release of iOS 9.2 (Nov. 16)

    This is a notice concerning the next iOS update, iOS 9.2.

    Currently it has been confirmed that when updating to iOS 9.2, an issue may occur where the Software Token may not open.

    We ask that you do not update to iOS 9.2 when the update itself is released.

    Further information related to any updates on the matter will be detailed in a follow-up news.

    If you have updated to iOS 9.2, we have confirmed that the Software Token can be made usable again by first removing the Software Token and then re-downloading and re-registering the Software Token.

    As we have noted many other times, to remove the Software Token, you will need your Emergency Removal Password, so we ask that you please have the Emergency Removal Password saved somewhere beforehand.

    *You will also need to remove the Software Token when switching smart phone devices as well, so please take the time to check for this situation as well.

    *For more information on the Token removal, please go to the url below.
    http://sqex.to/LxX

    We apologize for any inconvenience this may cause, and we ask for your understanding and patience on this matter.
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  2. #2
    NOC NOC_NA's Avatar
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    Important Notice to All Software Token Users w/ Release of iOS 9.2(Nov.16): Follow-up

    On Dec. 8, 2015, iOS 9.2 was released.

    As we previously notified you, it has been confirmed that updating to iOS 9.2 causes an issue where the Software Token will not open.

    Therefore, we ask that you do not update to iOS 9.2.

    In order to address this issue, we are planning to update the Software Token. We will notify you as soon as there are any new developments in the situation, and we ask for your patience.

    If you have updated to iOS 9.2, we have confirmed that the Software Token can be made usable again by first removing the Software Token and then re-downloading and re-registering the Software Token.

    For more information on the Token removal, please go to the url below.
    http://sqex.to/LxX

    We apologize for any inconvenience this may cause, and we ask for your understanding and patience on this matter.
    (0)