Augments and augments trials disapears!!!!

[Freviont]

Hi, i took a little break of 2 years in ffxi.
I just reactivated my 2 account today and was happy to log into the game to take a look on my caracters.

I dont know why, but all augments stat on gears are gone. Why? it seem that the GM that i called didnt know why it happen. He told me that to create a post on this forum to find out why it happen and bring back all my stuff in-game.

this is a list of all my stuffs and on what carracters is:

Freviont:

1x Mantis: trial 1140
1x Side-sword: trial 164
1x Brand d'Arcon: trial 1275
1x iga ningi: trial 4348
1x angwig salade augment : acc.+13 pet: haste+5%, att.+3 pet:dmg. taken -10%
1x paragon haubert augment disapear (cant remember what aug.)
1x wivre gorget augment disapear (cant remember what)
2x Astolfo : vit+11 pet: phys. dm. taken -11%
1x Astolfo : agi+11 pet: evasion +22
1x skeggiold : trial 1309
1x thokcha : agi+11 evasion+22
1x kila+2 :agi+9 evasion+20 trial 2723
1x arisui : agi+11 evasion+22
1x sekka+2 agi+9 evasion+20:trial 2939


on my second account on carracter "Dutreine":

1x Stingray: trial 3394
1x Astolfo : agi+11 pet: evasion +22
1x Guichard's axe +2 :trial 3304

Please help me to get back all my stuff!!!!! I need them to play my jobs in-game.

I put all items that lose augments in mog case.



Issue: I didnt know that we have to hit - on num keyboard to scroll the second page on items. In the past we were able to see all stats and number of trial on the page....

TY for helping me dude. I nerver found it alone.

[Malithar]

Do you play on a computer? If so, highlight the item and hit - on the number pad. Augments were changed to appear on a 2nd page of the item, this is represented by a white triangle in the bottom right hand corner of the item. If you play on another system or with a compact keyboard, idk which button cycles pages, but I'm sure someone can chime in.

If the augs are actually gone, doubt anyone can help. Sorry to hear. If it makes you feel any better, nearly every item you listed is outclassed now.