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  1. #1
    Player Flareon's Avatar
    Join Date
    Aug 2014
    Posts
    19
    Character
    Flareon
    World
    Bahamut
    Main Class
    DNC Lv 99

    Stuck in <Downloading Data> screen

    Details: After the first time i got stuck in <Downloading Data> screen by zoning into Tavnazia Safehold via HP, i can't play anymore. Every time i log in ans select my character (Bahamut: Flareon) i get stuck in the black screen with the only information available being <Downloading Data>.

    Steps:
    1. Zoned from Ru'Lude Gardens #1 HP to Tavnazia Safehold HP#1.
    2. Got stuck into the <<Downloading Data>> black screen for more than a minute.
    3. Exited the game while still in the black page
    4. Loged in several times
    5. Got stuck into the same page all the times.

    <*Add more steps if necessary.>
    Date & Time: 14/10 - EST 02:00
    Frequency: Every login attempt before getting stuck from the first time
    Platform: PC
    PC Manufacturer & Model Number:Itautec Home Premium W7
    OS: Windows 7 Home Premium
    Graphics Card: ATI Mobility Radeon HD 4650
    ISP: Vivo Fibra
    Type of Internet Connection: Optic Fiber 50 MB
    (1)

  2. #2
    Player Noblewar's Avatar
    Join Date
    Jun 2012
    Posts
    4
    Character
    Noblewar
    World
    Bahamut
    Main Class
    BST Lv 99
    Same here cant log in, stuck on downloading then get error.
    (0)

  3. #3
    Player Rwolf's Avatar
    Join Date
    Apr 2011
    Location
    Windurst
    Posts
    410
    Character
    Rwolf
    World
    Bismarck
    Main Class
    RDM Lv 99
    I've had this issue in the past. Sometimes you stumble across someone calling Customer Support who is kind enough to move your character. Usually they'll tell you there is nothing they can do though :/. What worked for me was to login in on another machine with a different IP address. I was told by someone in SE Customer Support that my character got stuck transitioning servers but they weren't allowed to move it. Logged in on another machine worked just fine to unstick myself.
    (0)