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  1. 09-12-2014 06:10 PM #1
    Jaxx
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    Sep 2014
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    Character
    Jaxit
    World
    Asura
    Main Class
    BLU Lv 50

    Festive Moogle Not Accepting Green Mog Pells

    Platform : Windows

    The GMs told me to fill one of these out for this problem. The festive moogles do not accept my Green Mog Pells; and say nothing when traded. If I talk to them normally, they mention a line or two about Gold Mog Pells. I tried all 3 nations festive moogles and logging in and out for each with no luck.
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  2. 09-19-2014 04:27 AM #2
    Boretalith
    Moderator Boretalith's Avatar
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    Greetings Jax!

    At this time, all the pells should have been sent out to customers.
    Would you mind providing the following information?

    Did you have an active subscription between July 1 and August 31, 2014?
    Did you log into your character during this time?
    Have you transferred worlds since August 31, 2014?
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  3. 09-20-2014 07:13 AM #3
    dvnix100104
    Player dvnix100104's Avatar
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    Character
    Fireballs
    World
    Fenrir
    Main Class
    WHM Lv 99

    I am having the same issue

    I have tried to trade one of my green mog pells as well and have the same issue.

    My answers to Boretalith's questions are:
    1. yes
    2. yes
    3. no
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    Last edited by dvnix100104; 09-20-2014 at 07:19 AM.
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  4. 09-20-2014 07:40 AM #4
    Boretalith
    Moderator Boretalith's Avatar
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    Thank you dvinx100104!

    Go ahead and submit a request in-game to speak with a GM to continue this investigation. Make sure to include the information you provided.
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  5. 09-20-2014 07:42 AM #5
    dvnix100104
    Player dvnix100104's Avatar
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    Fireballs
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    Fenrir
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    WHM Lv 99
    Me too? I started an in-game request once and was told to post here.
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  6. 09-20-2014 07:50 AM #6
    Mnejing
    Player Mnejing's Avatar
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    Mar 2011
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    Character
    Ovjang
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    Lakshmi
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    GEO Lv 99
    You know the GM's questions is referring to the Red Mog Pell right?
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  7. 09-20-2014 08:04 AM #7
    dvnix100104
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    Fireballs
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    Fenrir
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    WHM Lv 99
    Quote Originally Posted by Jaxx View Post
    Platform : Windows

    The GMs told me to fill one of these out for this problem. The festive moogles do not accept my Green Mog Pells; and say nothing when traded. If I talk to them normally, they mention a line or two about Gold Mog Pells. I tried all 3 nations festive moogles and logging in and out for each with no luck.
    No, he's speaking of the Green mog pell...
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  8. 09-20-2014 09:19 AM #8
    Mnejing
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    Ovjang
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    Lakshmi
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    GEO Lv 99
    Quote Originally Posted by dvnix100104 View Post
    No, he's speaking of the Green mog pell...
    He is not..

    First statement and all questions are irrelevant (basically asking if OP were eligible for the Red Pell)
    For the green pell you simply had to log in during the Campaign period Sept 10th - 17th.

    It is the reason why the GMs are sending you back here to report the problem instead, as he is thinking you didn't receive the Red pell.
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    Last edited by Mnejing; 09-20-2014 at 09:23 AM.
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