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  1. #1
    NOC NOC_NA's Avatar
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    [NA] Support Functions Technical Difficulties (Apr. 15)

    Due to network issues, we are currently experiencing technical difficulties in which we cannot provide customer support in-game or through the Support Center. The issue is currently being addressed, and new updates will follow as additional information becomes available.

    Please note that GM calls/Support Center tickets placed during this time will not be lost.

    We apologize for the inconvenience and thank you for your patience.

    [Date & Time]
    Apr. 15, 2014 from 7:00 p.m. (PDT)

    [Details]
    - Customer support unavailable, both in-game and through the Support Center.

    [Cause]
    - Network issues

    [Affected Services]
    - Various support-related functions
    (0)

  2. #2
    NOC NOC_NA's Avatar
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    [NA] Support Functions Technical Difficulties (Apr. 15): Follow-up

    As you know, we are currently experiencing technical difficulties wherein we cannot provide customer support, both in-game and through the Support Center. We would like to provide you with an update.

    We are investigating and addressing the issue; however, there is still no time frame for recovery. We apologize, and ask for your patience until the issue is resolved.

    Please note that GM calls and Support Center tickets placed during this time will not be lost.

    We apologize for the inconvenience and thank you for your understanding.

    [Date & Time]
    Apr. 15, 2014 from 7:00 p.m. (PDT)

    [Details]
    - Customer support unavailable, both in-game and through the Support Center.

    [Cause]
    - Network issues

    [Affected Services]
    - Various support-related functions
    (0)

  3. #3
    NOC NOC_NA's Avatar
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    [NA] Support Functions Technical Difficulties (Apr. 15): Follow-up 2

    As you know, we are currently experiencing technical difficulties wherein we cannot provide customer support, both in-game and through the Support Center. We would like to provide you with another update.

    Partial recovery has been made, allowing agents to provide support for certain contacts in some cases. However, our network is still experiencing instability at this time. Therefore, although we will do our utmost to provide support wherever possible, you may experience a longer wait time until support is received.

    We kindly ask for your patience and understanding as we continue investigation and recovery operations.

    Please note that GM calls and Support Center tickets placed during this time will not be lost.

    We apologize for the continued inconvenience and thank you for your understanding.

    [Date & Time]
    Apr. 15, 2014 from 7:00 p.m. (PDT)

    [Details]
    - Customer support unavailable, both in-game and through the Support Center.

    [Cause]
    - Network issues

    [Affected Services]
    - Various support-related functions
    (0)

  4. #4
    NOC NOC_NA's Avatar
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    [NA] Recovery from Support Functions Technical Difficulties (Apr. 17)

    At the following time, we experienced technical difficulties wherein we were unable to provide customer support, both in-game and through the Support Center.

    We are pleased to announce that the issue has been addressed. However, since a large number of GM calls and Support Center tickets could not be handled until now, we anticipate a longer wait time than normal until assistance can be provided.

    We are doing our utmost to provide assistance as promptly as possible, so we kindly ask for your patience as we handle your inquiries in a timely fashion.

    We deeply apologize for the time it has taken to resolve this issue, and we thank you for your patience and understanding.

    [Date & Time]
    From Apr. 15, 2014 at 7:00 p.m. to Apr. 17, 2014 at 5:29 a.m. (PDT)

    [Details]
    Customer support unavailable, both in-game and through the Support Center.

    [Cause]
    Network issues

    [Affected Services]
    Various support-related functions
    (0)