Reactivation issues

[panickedthumb]

Hi, I have been away for a while, but I found out my world (Caitsith) is getting merged and I wanted to get on and make sure there was nothing in my delivery box so I wouldn't lose it. After thinking about it even more, I wanted to start playing again some as well.

My credit card on file expired and I didn't think to change it until it was too late. When I try to log in now it tells me that I need to reactivate, and when I go through that process in-game, it tells me that my id/password is incorrect. When I try to go through the reactivation process on the website, FFXI isn't even listed as a recoverable account, although FFXIV is which I don't even have an account for. I figured out the URL by basing it on the FFXIV URL, and when I type that in I get a maintenance message.

I have checked the info section of the main FFXI site, and there's no info about that service being under maintenance, and I can't seem to find any news relating to this. Any ideas?

[Nadeu]

panickedthumb,

As noted in the general forum rules, this forum is for the discussion of technical issues, and we are unable to assist with any account-related issues. This includes questions regarding the credit card update process. For assistance with account-related issues, please contact us directly through the SQUARE ENIX Support Center.

The SQUARE ENIX Support Center can be found at this link:
SQUARE ENIX Support Center