We need a way to quit or restart missions. I have now exceeded ONE YEAR without being able to clear Lightbringer in the San d'Oria mission chain, meaning I can't start Bastok. I GMed it the day it happened, got a GM ticket made, and they said only the dev team could fix it, and escalated to them. I have had GMs check my ticket several times, and they say the only action is that from GMs checking on it for me, the dev team has ignored it. I'm close to the original missions being the only ones I haven't finished, and that's my main goal in this game is to complete every mission. It's also keeping me from getting a few rewards for completing the missions. I have cleared every quest I could think of involving any of the zones involved in the mission to try to clear the conflict. The NPCs talk like they already found the Lightbringer, which they normally only do after you have completed the mission, and I have not been able to get the KIs to spawn the NMs to get the cutscene for beating them. The ??? points for the KIs say simply "this looks like a place for an offering" rather than giving me the key fragments.
Also absurd is that I can't check a ticket on my own, or get a status report emailed to the address registered to my account. The GMs told me the only notice of a fix I would get would be in patch notes, which are really long, and often unspecific. The help desks I have worked for have ways for clients to view their own tickets and submit updates. They even purged the Tech Support forum and got rid of my thread being viewable.