Currently, the following issues have been confirmed.
We are currently working on a solution, and ask for your patience.

[Current Known Issue]
- When trading in the Mog Pell (Gold) received in the FINAL FANTASY XI Eleventh Vana'versary Active Adventurer Campaign, the synthesized guild points may sometimes be lost.

* We have confirmed that, before you trade your Mog Pell (Gold) in for guild points, if you have first talked to the NPC in the various guilds who exchanges the guild points for rewards, the traded guild points will not become lost.

Therefore, if you are trading in your Mog Pell (Gold) for guild points, we ask that you please first talk to the NPC in the various guilds who exchanges guild points for rewards before trading your Mog Pell (Gold).

We apologise for the inconvenience.