Anyone gotten their 11th Vana,vesary codes yet?

[Rubicant82]

I figured they were not account specific, but was going to wait to see if I got the codes for my main account first anyway. ^_^

[Dragoy]

I haven't seen an email yet, but that's how my luck usually goes.

In the event you received no codes, that is, none whatsoever for even one eligible account, you are asked to contact the Support Centre/Center.

[Rubicant82]

So! I was just in a chat with SE support, and I had to REDO the ticket and select e-mail support for it. so FYI if you did NOT get ANY codes for your account you need to go to the forum and fill out the e-mail support form.

[Alhanelem]

the support center, not the forum. Also, the update notice mentioning the code issue specifically mentions contacting email support.

[Mkilbride]

So what are these codes? how do you get them / what makes you eligable?

[Alhanelem]

People who had active accounts before a certain date.

[Umichi]

Check your spam folder that's where I just found mine.

[Olor]

So! I was just in a chat with SE support, and I had to REDO the ticket and select e-mail support for it. so FYI if you did NOT get ANY codes for your account you need to go to the forum and fill out the e-mail support form.

I got this response from email support... WTF...

Dear Customer,

Regarding your request for account support. Please find your answer below.

Unfortunately the SQUARE ENIX Support Center cannot assist with this issue via email. In order to further assist you, we will need you to contact us via phone or chat, and the SQUARE ENIX Support Center will be happy to assist you.

Chat Support <Toll Free>
To contact our Chat Support Team, please return to the SQUARE ENIX Support Center website and create a new ticket for your issue. Select the "Chat Support" option, and this will connect you directly to an agent that will be able to assist you.

Phone Support
To contact our Phone Support Team, please use the phone number listed below.
For faster service when calling, please make sure you have the following information:
- Ticket Number (located in the subject of this email)

SQUARE ENIX Support Center: (310) 846 - 0345*
* Please note that this is not a toll-free number. If you would like to contact us toll-free, please use our chat service.

NOTE: Live service is available Monday through Friday, 9:00 - 18:00 (Pacific Time) (Excluding holidays)

Thank you for contacting the SQUARE ENIX Support Center.

I work during those hours -.-

[Alhanelem]

I'd try calling a GM in game and explaining your situation to them.

[Olor]

thanks, considering it. Otherwise getting a root canal this week. Might just be on enough meds and crabby enough to try contacting them (god help them if they tell me to email though)