During the following time, we were experiencing difficulties wherein players were unable to cancel or restore their FINAL FANTASY XI service account, but the issue has now been resolved.

We apologize for any inconvenience this may have caused and thank you for your patience.

[Date & Time]
From Aug. 26, 2013 11:00 a.m. to Sep. 23, 2013 11:00 p.m.

[Details]
Players were unable to cancel or restore their FINAL FANTASY XI service account

[Cause]
Server program issue

[Affected Service]
Square Enix Account