They're not ignoring "personal" preferences. They're ignoring so many topics. Look at the recent threads and out sparse the SE replies are, especially when you weed out silly topics like "Thank you for the Login thingy".
Red mages have been pleading for some unique utility to the class for a long time. Refresh II is nice, but if you gotta choose between Bard and Red Mage, the answer is clear. If you have to choose between Geomancer and Red Mage, the answer is clear, unless Gravity II is just fundamental to the win for all those Tojil kites! (Nobody kites Tojil, and I doubt you could grav him anyway.)
Enmity adjustments? They know enmity is broken, they just don't care. Yeah, I'm a PLD main, so especially care about enmity, but ya know what? I'm not the only one. A lot of people just don't even get on PLD. There are, I think, 5 Aegises and 3 Ochains in my ls, and I'm the only one with the nerve to use PLD most the time, the others are so disheartened. PLD isn't the only Tank. Runefencer, which has existed entirely within a state of uselessness (as a tank), is something a lot of people really want to break out. Let's not forget ninja. I have never, not once, seen a ninja in delve. I've never seen one in Skirmish either.
No, when they ignored my thread for something to be done about beasty shanks, that was ignoring a largely personal request, but sorry, friends tried to help me obtain a defending ring standing in a line in a video game. I suggested 3 different ways they could modify it, two very easy, and SE never replied.
Sorry, I've got four great friends in this game, and I'm losing all four to FFXI's prettier sister tomorrow, because they've become so disheartened with FFXI and hope that XIV will bring them what XI hasn't in a while... adventure, and stuff for their small group to do. And even if endgame is alliance-level only, it will, because there's such a long leveling process ahead of them. Maybe they'll come back, but they're not leaving because FFXIV "looks really fun", they're leaving because FFXI isn't.
There's 3 things to do in this game atm, Skirmish, Kill Tojil, or try to kill Tojil. Oh wait, I forgot, I have to go stand in a line in a video game.
(Also, yeah, there's Dakuwaqa and Mugwinga, forgive me for being a little snarky.)