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  1. #1
    NOC NOC_JP's Avatar
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    Welcome to Forum: In-Game Bugs!

    The purpose of this forum is to collect reports on issues that users have experienced in the game. To make FINAL FANTASY XI a better game, we would like to ask for your cooperation.

    Development and operation teams will regularly monitor this forum and will give feedback on reported issues after they confirm the details. The thread will be locked once feedback has been made on the reported issue. In case there is insufficient detail included in the report, we may make a response asking for more details to be added.

    Please carefully read and adhere to the following rules and FINAL FANTASY XI Forum Guidelines before posting.

    • Rules on In-Game Bugs:
      • Please ensure that you use the template when making a bug report.
      • To reduce the number of duplicate reports, we ask that you use the search function and avoid creating a new thread if the same bug has already been reported. If you wish to contribute further information, please post a reply to the existing thread.
      • Please ensure that the thread name outlines the content of the bug in an easy to read manner.
      • Please be sure to include all of the necessary information when making a bug report. (Date and time, location, name of NPC, action you have used, name of item you have used, steps on how it occurred, etc.)
      • Use proper English and avoid using slang, abbreviations or improper terms. If the staff cannot understand what you have reported, the issue cannot be addressed.
      • In case you find a critical bug, which could harm the game balance, please report it directly through an in-game GM call instead. Avoid personally investigating the bug by purposely repeating it.
      • If you wish to report a bug that you have encountered within the forum, you can do so by creating a post on the sub-forum ”Website Bugs”.
      • The following posts are considered to be improper and will be subject to deletion.
        • Posts suggesting to take advantage of the game bug
        • Posts that have nothing to do with the reported bug
        • Re-posting a thread from another forum
        • Posts requesting for the progress or status on the investigation of a reported issue
      • In case you wish to report multiple issues, please report them individually.
      * Taking advantage of a game bug is a violation of the user agreement and is subject to sanctions.

    • Flow for reported bugs
      1. The development and operations teams will monitor the content reported in the In-Game Bugs forum.
        * As mentioned previously, the QA team will be focused on checking in-game content, so it may take over a week until a report is looked at. Rest assured that we will be making sure to check each report that is submitted.

      2. Reports that do not follow the template will be moved to the Insufficient Information category.
        * If you wish to re-submit a report that has been moved to this category, please use the template and include all of the required information before posting it in the In-Game Bugs category.

      3. If a reported bug has been resolved by the person who reported it, or by another tester, it will be moved to Resolved Issues. If a duplicate report has been confirmed, it will be moved to Duplicate Bugs.

      4. If the teams need extra information on a reported bug, it will be requested through the thread in the In-Game Bugs forum. Please provide further information is it is available.

      5. Once reports with sufficient information have been checked, they will be moved to the Accepted forum.

      6. Bug reports moved to Accepted will be investigated and confirmed.
        * Depending on the issue, there may be cases where confirming specific issues may take time.

      7. As a result of investigating and testing, reports determined to be bugs will be moved to the Confirmed/Planning to Address and those determined to be a normal feature of the game will be moved to the Working as Intended forum.

      8. Once reports in the Confirmed/Planning to Address forum have been fixed, they will be moved to the Fixed forum.
    (3)

  2. #2
    NOC NOC_JP's Avatar
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    Format on In-Game Bugs Thread
    When you create a new thread, please use the following template and try to include as much detail as possible.

    Thread Title:
    Short outline explaining what sort of issue you are experiencing.

    Platform:
    Specify which platform was in use to play the game.(“PlayStation2”, Windows, and/or Xbox 360)

    ISP:
    Name of ISP you use to connect to the Internet.

    Type of Internet Connection:
    Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)

    Internet Connection Speed:
    Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)

    Date & Time:
    Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)

    Frequency:
    State how frequently the issue occurs. Please select from the following.
    1. Always
    2. Sometimes
    3. Once (did not reproduce)
    4. Unknown

    Character Name:
    Which character did the issue occur with?

    Race:
    Race of your character when the issue occurred.
    (Hume M, Hume F, ElvaanM, ElvaanF, TarutaruM, TarutaruF, Galka, Mithra)

    World:
    World where the issue occurred.

    Main Job:
    Main job and level of your character when the issue occurred.

    Support Job:
    Support job of your character when the issue occurred.

    Area and Coordinates:
    Area and map coordinates where the issue occurred.

    Party or Solo:
    If you were solo when the issue occurred, please write “Solo”. If you were in a party, please write “Party”. With alliance, please write “Alliance.”
    *If you wrote “Party” or “Alliance”, please also include the number of members.

    NPC Name:
    Name of NPC that your character was interacting with when the issue occurred.
    *If you were not interacting with any NPC, then please write “None”.

    Monster Name:
    Name of monster that your character was battling against when the issue occurred.
    *If you were not battling against any monster, then please write “None”.

    Steps:
    Detailed steps on how the issue occurred.
    *Please try to include the following details.
    • What you were doing when the issue occurred. (Example: Battle, mission, quest, crafting, synthesis, etc.)
    • Please do your best to write using official terms for item names and skill/ability names. Please avoid any abbreviations or improper terms.
    • If you were using macro commands when the issue occurred, please include the details of the command.
    • In case the error message appeared when the issue occurred, please include what the message said.

    *In case you cannot post all of the information in a single post due to character limitations, please make multiple posts.
    (3)

  3. #3
    NOC NOC_JP's Avatar
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    Example:
    Thread Title: While under the effect of Slow , Backhand Blow will not initiate

    Platform: Windows
    ISP: Optimum Online
    Type of Internet Connection: CATV
    Internet Connection Speed: 15Mbps
    Date & Time: Feb. 6, 2011 21:42 EST
    Frequency: Once (did not reproduce)
    Character Name: Ffximike
    Race: ElvaanM
    World: Alexander
    Main Job: Monk, Lv.80
    Support Job: Ninja
    Area and Coordinates: Pashhow Marshlands [S], J-9
    Party or Solo: Party with 4 members
    NPC Name: None
    Monster Name: Croque-mitaine
    Steps:
    1. We were camping in Pashhow Marshlands [S], waiting for the NM Croque-mitaine to spawn. At around 20:30 EST, it spawned.
    2. About 8 minutes into the battle, the NM used the weapon skill “Blow” and my character received the effect of Slow.
    3. About a minute later, the TP gauge of my character became 100% and I attempted to initiate “Backhand Blow” by using the macro(/ws < Backhand Blow > < t >).
    4. However, the effect of Backhand Blow didn’t appear and wasn’t displayed in the log and the TP gauge remained the same.
    5. Attempted to initiate Backhand Blow again by selecting it manually from the battle menu but the result was still the same.
    6. We finished off the NM with Garuda’s “Predator Claws” that our Summoner has summoned.
    7. I fought the same NM at around 19:20 EST on Feb. 1st, 2011 but at that time, I was able to initiate “Backhand Blow” even when “Slow” was in effect.

    *Please note that this is an EXAMPLE only and is not an actual bug report.
    (2)

  4. #4
    NOC NOC_JP's Avatar
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    Template:

    Platform:
    ISP:
    Type of Internet Connection:
    Internet Connection Speed:
    Date & Time:
    Frequency:
    Character Name:
    Race:
    World:
    Main Job:
    Support Job:
    Area and Coordinates:
    Party or Solo:
    NPC Name:
    Monster Name:
    Steps:
    1.
    2.
    3.
    <*Add more steps if necessary.>
    (1)