compromised account

[Volga]

So my account was hacked and some items went missing on my main back in Feb and quickly raised the flag and jumped through all the hoops SE has to start the investigation. Fast forward to today and many phone calls and being on hold for many long hours. Still under investigation and no progress since April. To top it all off im still paying as if i were playing. has anyone gone this long/had a recovery done if so how long did it take you to get your stuff back. cause has gotten ridiculous!

[Anjou]

They never looked into my hacking back in '09 and claim they never received my notification, now it's way too late to try again. Personally SE get on the ball please, you have paying customers getting screwed over and you're not doing anything.

Personally I'm not going to stop bringing it up until I get my stuff back, I didn't willingly drop the sword in the beginning, I begged SE for help but "Due to company policy it's too long to restore your items" I'm sorry but there's a difference between policy and just being a bunch of jerks. Go ahead and delete my comment, because until I have my rightful property back, I will not quiet down. I pay to play this game, I will not stand for being hacked and the people I'm paying hide behind tape that is irrelevant in those situations (Because it's not fair that I lost something I worked so hard for someone to steal my account, toss it, and then the GM's say later that I never placed a notification about it)

[Tsukino_Kaji]

I got hacked a year before security tokens came out. Took 8 months for them to get it back.

[PeaceWalker]

Wow... I just sent them a fax this monday to recover my other account and today they told me they processed my fax and are investigating, you just made me very, very pessimistic about this recovery

By the way, what kind of company requires faxing in 2013? Seriously...
Their requirements are also so unbelievably stupid. I had to fax them the email with my cd-keys, because I didn't buy a physical copy, why couldn't I just send them the cd-key itself? Not only that but they made me send a picture of my passport and a stupid piece of paper with the day's date. I didn't have any newspapers, so I just sent them a label of the bread that I bought

Might as well just starting hacking accounts, since it's so hard for their real owners to get them back

[Mirage]

Fax?

/ten

[PeaceWalker]

Fax?

/ten

Yes, can you believe it? In 2013 they asked me to fax something. Took me months just to find a way to fax through the internet because no one has a fax machine anymore.

Also I had to send it twice, because apparently my ID was unreadable on the first fax. Well, no shit, Fax quality is ridiculous. Why couldn't I just email that shit?

[Mirage]

Maybe they think faxes are magical and you can't fake your ID with them.

[Demon6324236]

SE support strikes again.

[PeaceWalker]

Maybe they think faxes are magical and you can't fake your ID with them.

Surprisingly, faxing is more expensive than sending a letter.

SE support strikes again.

Did they ever stop striking?

[PeaceWalker]

SE Support me told me to just wait until they send me an email with further instructions, but none of them has any idea when that email is going to come...