SEEKERS OF ADOULIN -- Order Details, having a problem!

[Bayohne]

I got the seekers edition but the chocobo shirt code is coming up as expired, is this because the content isn't released yet?

Correct! As we mentioned recently on Topics, you will be able to redeem your Chocobo Shirt once Adoulin becomes playable:

On March 26, 2013, the FINAL FANTASY XI: Ultimate Collection Seekers Edition will go on sale and those who purchase this special edition will also receive the Chocobo Shirt in-game bonus item. Please note that registration of the Chocobo Shirt campaign code will not be available until Seekers of Adoulin becomes playable.

*The specific time when Seekers of Adoulin content will become playable will be announced at a later date.

[katiekat]

so my ls mate just bot it now and already got the dl button... wth

[Maledict]

10:48 AM PST here: still no sign of a Download button, nor one of an email to a download link.

[Bayohne]

Greetings everyone,

For users that purchased Seekers of Adoulin or the FFXI: UCSE from the North American Square Enix Online Store we are very sorry about the delay in getting the client download links to you. There was an issue within our system that was not sending out the link properly, which has been addressed.

Those of you that are missing your download link should be receiving an email with download instructions shortly. Again we apologize for the inconvenience this has caused.

Additionally, we are seeing reports that some of the emails may be filtered into your "Junk" mail, so please check there as well for any other emails you feel might be missing.

[katiekat]

thank you for the update Bayohne

[Darkshade]

Anyone else only get the Seekers of Adoulin code/music box code but none of the Ultimate Edition codes for Chocobo Beret/Shirt? I checked both my spam/inbox all the way down and the only two emais I have are one for the musicbox and one for the Seekers of Adoulin Ultimate Edition, no hat/shirt. If I end up not receiving these, who do I contact to get codes for them?

[Darienchiba]

Greetings everyone,

For users that purchased Seekers of Adoulin or the FFXI: UCSE from the North American Square Enix Online Store we are very sorry about the delay in getting the client download links to you. There was an issue within our system that was not sending out the link properly, which has been addressed.

Those of you that are missing your download link should be receiving an email with download instructions shortly. Again we apologize for the inconvenience this has caused.

Additionally, we are seeing reports that some of the emails may be filtered into your "Junk" mail, so please check there as well for any other emails you feel might be missing.

Thanks for getting this cleared up Bayohne. I called Square's customer support earlier about this issue and the girl who "helped" me just said that the game download would be available tomorrow after we register our code. I told her that didn't make any sense and she just laughed and repeated again what was she said and that it was on the forums and pol viewer. Imo she was kind of rude.

[DFHSmoke2]

Greetings everyone,

For users that purchased Seekers of Adoulin or the FFXI: UCSE from the North American Square Enix Online Store we are very sorry about the delay in getting the client download links to you. There was an issue within our system that was not sending out the link properly, which has been addressed.

Those of you that are missing your download link should be receiving an email with download instructions shortly. Again we apologize for the inconvenience this has caused.

Additionally, we are seeing reports that some of the emails may be filtered into your "Junk" mail, so please check there as well for any other emails you feel might be missing.

Thanks for the update. What about those of us that never got the codes for the beret and shirt?

[Darienchiba]

Thanks for the update. What about those of us that never got the codes for the beret and shirt?

Did you order the Seekers edition or just the Seekers expansion?

[katiekat]

Bayohne is it the same link that gave us are content id? or a new one if its the one with the content id's i got that and click the link but no dl option.