Didn't receive my Destrier Beret

[Frakkle]

Platform: Windows 7
ISP: Brighthouse (Roadrunner Lightning)
Type of Internet Connection: Cable
Internet Connection Speed: 40M/5M
Date & Time: 7/4/2012
Frequency: N/A
Character Name: Bleedingoak
Race: Galka
World: Lakshmi
Main Job: WAR
Support Job: N/A
Area and Coordinates: Bastok Port J-13
Party or Solo: Solo
NPC Name: Festive Moogle
Monster Name: N/A
Steps:
1. Bought game from website
2. Redeemed reward code for Destrier Beret
3. Verified that website states the code was redeemed for Bleedingoak@Lakshmi
4. Cannot retrieve from Festive Moogle even after 3 days

[Baudle]

Hello Frakkle,

We appreciate your adding to this report, as well as your patience. We're continuing to investigate this situation. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend consulting http://www.PlayOnline.com or http://forum.square-enix.com/ffxi/fo...ersion-Updates for any details about the development team's investigation. Again, I thank you for your report.

~Baudle