Unable to receive Destier Beret...

[Chaochio]

Date & Time: July 1st 2012
Character Name: Chaochio
Race: Tarutaru
World: Odin
Main Job:warrior/5
Support Job: NA
Area and Coordinates: sandoria/j-10
NPC Name: Festive Moogle
Steps:
1. Registered the Destrier Beret code to my square Enix account
2. Selected Chaochio@Odin as the content ID & character that the item will go to
3. Logged into FFXI
4. Went to the moogle in Port sandoria (J-10) and it said " Sorry, we have nothing for you!"
5. Logged out of FFXI and PoL and waited about 10 mins...
6. Logged back in and talked to moogle.
7. Moogle still said he had nothing for me.
8. Logged into my Square Enix Account and reentered the code for the Destrier Beret: It said the code had already been registered.
9. Waited a day, still not there.
...Thank you for your time.

[Bublex]

Greetings Chaochio,

Thank you very much for this report. We are sorry to hear that you do not yet have your Destrier Beret. As we have already received reports on this matter, we are going to add your report to our ongoing investigation. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend consulting http://www.PlayOnline.com or http://forum.square-enix.com/ffxi/fo...ersion-Updates for any details about the development team's investigation. Thanks again for your report!

GM Bublex