Cannot claim Beret

[B-Dex]

Redeemed the code fine in account managment and the abyssea add-ons also registered fine and are working but the Festive Moogle refuses to give me anything

My small Galka is now even more sad.

[Verytus]

Hello B-Dex,

I apologize for the trouble you have been going through with trying to receive the Destrier Beret. We are aware players are having trouble obtaining the beret because of previous reports. I will be adding your name into the current ongoing investigation. We suggest that you keep an eye out Here and Here for any further updates on this matter. Thank you again and take care.