Festive Moogle will not give me Destrier Beret

[Thizzlam]

I entered the code did everything still cannot get hat please help me.

[Verytus]

Hello Thizzlam,

I apologize for the trouble you have been going through with trying to receive the Destrier Beret. We are aware players are having trouble obtaining the beret because of previous reports. I will be adding your name into the current ongoing investigation. We suggest that you keep an eye out Here and Here for any further updates on this matter. Thank you again and take care.