Have not received hat, registered hat on Wednesday, 6/20

[LeSur]

Platform: PC
ISP: Verizon
Type of Internet Connection: FIOS
Internet Connection Speed: 35/35
Date & Time: 6/21/12 9:32
Frequency: Every day except for Monday and while I'm at church on Sunday
Character Name: Happygyee
Race: Mythra
World: Sylph
Main Job: Thief
Support Job: Spreadsheets and Microsoft Word
Area and Coordinates: Around Windhurst.
Party or Solo: Solo most of the time, unless people want to play with me.
NPC Name: I haven't met one yet.
Monster Name: I haven't named it.
Steps:
1. Register Hat
2. Did not Receive Hat
3. Frustrated because I did not receive my hat.
4. Created a support ticket on the technical support forums.

[Skirata]

Greetings LeSur,

I apologize for the trouble you have been going through with trying to receive the Destrier Beret. We are aware players are having trouble obtaining the beret because of previous reports. I will be adding your name into the current ongoing investigation. We suggest that you keep an eye out Here and Here for any further updates on this matter. Thank you again and take care.