Unable to claim Destrier Beret

[motthra]

I purchased the Final Fantasy XI: Ultimate Collection Abyssea Edition which says it comes with a Destrier Beret. I got the code and registered it to my Square Enix ID, linked it to my only character and content ID then went to the Festive Moogle in Port Bastok to receive the item. The Moogle would not give me the item so I logged completely out of the game and Play Online and still nothing. I chatted with Customer Support and they told me to submit a bug report on the forums. (I have also included that chat log if needed below)

Platform: Windows 7
ISP: Comcast
Type of Internet Connection: Broadband
Internet Connection Speed:15 mp/s
Date & Time: June 20th 2012
Character Name: Jeison
Race: Hume
World: Ragnarok
Main Job: White Mage
Support Job: n/a
Area and Coordinates: Port Bastok (J-13)
NPC Name: Festive Moogle

Steps:
1. Registered the Destrier Beret code to my square Enix account
2. Selected Pudgie@Shiva as the content ID & character that the item will go to
3. Logged into FFXI
4. Went to the moogle in Port Bastok (J-13) and it said " Sorry, we have nothing for you!"
5. Logged out of FFXI and PoL and waited about 10 mins~
6. Logged back in and talked to moogle
7. Moogle still said he had nothing for me.
8. Logged into my Square Enix Account and reentered the code for the Destrier Beret
9. It said the code had already been registered

SQUARE ENIX Customer Support Chat Log
================================================================
Agent Justin C: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent Justin C: While I bring up your ticket, can I get your name please?
You: sure. Jason
Agent Justin C: One moment, I need to look over some things with the account/
You: no problem
Agent Justin C: What we need you to do in this case is put in a bug report in the Final Fantasy XI forums so that the back-end can investigate the account and try to get your item to you.
Agent Justin C: At this time we know of this issue, but we need you to make it known that you need help with it so the back-end can help.
You: ok
Agent Justin C: Are there any different issues I can assist you with right now?
You: do you have a link or the URL that I need to go to in order to submit the bug report?
Agent Justin C: If you head to http://www.playonline.com
Choose USA
Click on the forums button and you should find the bug reports section there.
Agent Justin C: Any other questions?
You: nope I think thats all I need at the moment. Thank you
Agent Justin C: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
You: thank you
Agent Justin C has disconnected.

[Baudle]

Hello motthra,

Thank you very much for this report. We are sorry to hear that you do not yet have your Destrier Beret. As we have already received reports on this matter, we are going to add your report to our ongoing investigation. For any updates on this issue, please feel free to check Here and Here. Again, thank you for your time and I wish you well. Have a good day.