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  1. #1
    NOC
    Join Date
    May 2011
    Posts
    2,868

    [EU] GM Petition Service Technical Difficulties (Jun. 11)

    We are currently experiencing technical difficulties with the European GM Petition Service. The issue is currently being addressed, and new updates will follow as additional information becomes available.

    The North American GM petition service is operating as normal and users may still place GM calls for urgent issues. However, please be aware that there may be significant delays until these GM calls can be answered.

    We apologise for the inconvenience.

    [Date & Time]
    Jun. 11, 2012 18:00 (GMT)

    [Details]
    - European GM petition service for FINAL FANTASY XI is unavailable.

    [Cause]
    Under investigation

    [Affected Services]
    - FINAL FANTASY XI GM Petition Service
    (0)

  2. #2
    NOC
    Join Date
    May 2011
    Posts
    2,868

    [EU] GM Petition Service Technical Difficulties: Follow-up

    Since Jun. 11, 2012 18:00 (GMT), we are experiencing technical difficulties with the FINAL FANTASY XI and FINAL FANTASY XIV Game Master (GM) Petition Service.

    Although the issue may take some time to fully resolve, we are continuing to investigate and conduct all necessary operations. We will inform you as soon as we have an update on the situation.

    The North American GM petition service is operating as normal and users may still place GM calls for urgent issues. However, please be aware that there may be significant delays until these GM calls can be answered.

    We deeply apologise for the inconvenience.

    [Date & Time]
    Jun. 11, 2012 from 18:00 (GMT)

    [Cause]
    Under investigation

    [Affected Services]
    - FINAL FANTASY XI GM Petition Service
    - FINAL FANTASY XIV GM Petition Service
    (0)

  3. #3
    NOC
    Join Date
    May 2011
    Posts
    2,868

    [EU] GM Petition Service Technical Difficulties: Follow-up 2

    Due to technical difficulties with our internal network, we regret to inform you that the FINAL FANTASY XI and FINAL FANTASY XIV Game Master (GM) Petition Service remains unavailable. The issue is currently being addressed and we are expecting to complete the recovery operation by Jun. 13 at 06:30 (GMT). However, please understand that the recovery time may be altered if necessary. Additional information will be announced as it becomes available.

    We thank you again for your patience and understanding in this matter.

    [Date & Time]
    From Jun. 11, 2012 18:00 to Jun. 13 06:30 (GMT)

    [Details]
    European GM petition service for FINAL FANTASY XI and FINAL FANTASY XIV are unavailable.

    [Cause]
    Network difficulties

    [Affected Service]
    - FINAL FANTASY XI GM Petition Service
    - FINAL FANTASY XIV GM Petition Service
    (0)

  4. #4
    NOC
    Join Date
    May 2011
    Posts
    2,868

    [EU] GM Petition Service Recovery (Jun. 11)

    Due to technical difficulties with our internal network, the following GM petition services were unable to provide customer support during the time shown below. However, we are pleased to announce that the issue has been resolved and service has been restored.

    Thank you for your patience and understanding in this matter.

    [Date & Time]
    From Jun. 11, 2012 18:00 to June 13, 2012 6:30 (GMT)

    [Details]
    European GM petition service for FINAL FANTASY XI and FINAL FANTASY XIV was unavailable.

    [Cause]
    Network difficulties

    [Affected Service]
    - FINAL FANTASY XI GM Petition Service
    - FINAL FANTASY XIV GM Petition Service
    (0)