I demand better service because I don't feel like I'm getting my money's worth. Recent content such as Voidwatch, WoE, and Neo-Nyzul have not been entertaining to me and are seriously lacking in storyline and creativity. I do not feel as though SE is putting enough resources and effort toward this game, and are relying on a development team that has proven to be sub par and unresponsive. I do not feel as though gameplay issues and bugs are dealt with in a timely fashion. Although the price of the game has remained constant, the level of service has degraded over time in all aspects.
While I understand that SE has many concurrent projects and that FFXI is an old game it still has a healthy and active community of players, many of which have subscribed to the game for years. These are loyal customers, who I think even SE would admit, have dealt with serious and various quality issues they should not have had to. Still, they've stuck with the game for various reasons. While many may disagree and I'm sure those responses to that effect are forthcoming, I think that these customers deserve a higher level of service for their money.
I don't know what SE's plans are and I don't know what SE's finances are or how their departments are structured. I'm not a business major and I'm not a game designer or programmer. I'm only a gamer and a long-time customer. I can only tell you what I feel and what I see as a customer, and I feel there is a lack of quality and communication in today's FFXI. I see more excuses than action. I feel that my loyalty is not currently appreciated. I see that loyalty to certain other projects is valued quite highly. That feels wrong to me.
It's not that I begrudge the people who have dealt with the issues of other games. I'm sure they deserve the breaks they are getting. I just feel that we deserve more than we're currently getting because we have gotten more in the past. And not the distant past either. Why a couple of years ago I would say we got top notch service and support from SE. Issues were dealt with quickly and communication was open and active. The developers were very responsive and honest. These very forums were born during that time. Content was fun and creative. It was a breath of fresh air. The game was alive and active. It wasn't perfect, but if things were today as they were during that time you'd hear no complaints from me.
I realize we have a different dev team than we did then, but the things I'm asking for should be what we get no matter who is in charge. I'm not asking for anything special or out of the ordinary. To be honest I shouldn't be having to ask for or complain about this at all.