not sure just how well the game will run with that GMA 3150....it's pretty low on the totem pole, so good luck in congested areas.
They could probably use a little more info on just what you are dealing with:
Have you found anything interesting in the Event Viewer when it crashes?
Was this a Steam install?
If so, was it a recent download, or are you using older files that you pulled from an older installation to try to install on her system?
There have been situations where the POL installed through stream would have or create issues. If it's an older pull, may need to get a fresh one (or the reverse). Also, if it is a Steam Install but you are using the downloaded POL installer from SE, there may be a mismatch in the file locations (part of the install is registered in the SE path, other parts in the Steam path). Will need to reconcile the two versions (ie: copy files to the proper location, or reinstall the POL viewer into the Steam path, etc.). If it is a fairly recent Steam download it should have the Win7 compliant viewer, so you may not need the SE download (there is one exception with one release that wouldn't update properly, which is why I mentioned getting a fresh pull if you can).
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Well since shes just starting out, the areas she'll be at for a few months won't be congested aat all, and if they are, just have to work around them ( or even lower the rez, when she gets that far) However the Processor and the 1 GB of ram should be able to compensate the Congested areas.
In anyrate This was the Abyssea Collection ( most recent collection she has gotton) I read up people having problems with this collection in general, mostly from the (POL) end of things. and its only when FFXI is installed when POL doesn't want to boot up at all, so Perhaps its a Bad POL Version. I was suggested by someone to try POL from the Vanadial Collection of 2008, as he had the same exact problem, and fix it. ( which I am downloading now via Torrent, since there is no other way of obtaining it and since Im only extracting POL, and I already bought the collection they aren't losing money so it should be okay to do so.
If steam is considered ( Digital Download) then yes it was through Steam, there was no disc involved as her computer doesn't Host a CD/DVD ROM. The Event Viewer didn't pop up with anything.. :/
Just got done talking to a rep, and he said that Graphics card isnt efficient to run FFXI.. I don't get that since it works for other people with that GPU.. >.>
As RAIST sort of said, for an install via Steam, you should not use any external means of installing PlayOnline Viewer.
If this is what has happened, I would suggest removing any installation of PlayOnline Viewer and FFXI and then installing via Steam, and only Steam.
That said, I would advice against using Steam at all, for anything, as long as possible for various reasons.
But that's me. ^^;
The game very well might not run, but if your PlayOnline Viewer isn't starting, it's a little early to say especially if other people have been able to run it with similar hardware.
...or so the legend says.
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