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  1. #1
    Player
    Join Date
    Jun 2011
    Posts
    9

    PlayOnline Viewer has stopped working

    I apologize for posting this a second time. I apparently closed the first thread accidentally.

    Could anyone help me? I have a new laptop that I'm trying to install FFXI on, but I can't get PlayOnline to work. I've tried downloading and running the Vista/Windows 7 compatible version of the POL Viewer, but I still get the "stopped working" message a few seconds after I open it.

    Any suggestions would be appreciated. Thanks.


    Date & Time:
    6/21/11 onward

    Frequency:
    State how frequent the issue occurs. Please select from the following.
    Always

    Platform:
    PC

    PC Manufacturer & Model Number:
    Dell - XPS L702X

    Operating System:
    Windows 7

    Graphics Card:Intel(R) HD Graphics Family - Intel(R) HD Graphics 3000
    (0)

  2. #2
    Player wildsprite's Avatar
    Join Date
    Mar 2011
    Location
    Heavens Tower, Basement, Windurst
    Posts
    493
    Character
    Kitanashia
    World
    Cerberus
    Main Class
    SMN Lv 99
    okay first off has it ever actually worked?
    running this game on intel graphics is a bit iffy but many of us do get it working, the POL viewer installer you are using, where did you get it? you might need a installer from a newer copy of the game such as Vana'diel collection 2008 or the Ultimate Collection

    if it did work have you tried using the system file checker for windows 7?
    (0)
    Try to have fun or it isn't worth playing

  3. #3
    Player Raksha's Avatar
    Join Date
    Mar 2011
    Posts
    1,205
    Character
    Raksha
    World
    Lakshmi
    Main Class
    SCH Lv 99
    Have you tried safe mode?
    (0)

  4. #4
    Player
    Join Date
    Jun 2011
    Posts
    9
    Wildsprite,

    I've never actually gotten it to work on this computer. I'm using the ultimate collection from steam, so it's the newest version possible I believe.

    I'll try the system file checker.

    Raksha,

    I haven't tried safe mode. I don't really know anything about it. I'll look into it.

    Thanks.
    (0)

  5. #5
    Player wildsprite's Avatar
    Join Date
    Mar 2011
    Location
    Heavens Tower, Basement, Windurst
    Posts
    493
    Character
    Kitanashia
    World
    Cerberus
    Main Class
    SMN Lv 99
    also check your directx with dxdiag it can be many things causing this, directx, memory, a defective RAM stick can cause issues with video as well, and since it is an intel video chipset the chances of the memory being shared are very high

    if you still have issues try getting memtest86+ if you google it the free version is the 3rd link down then you can either burn it to CD or there is a version for a USB key
    (0)
    Try to have fun or it isn't worth playing

  6. #6
    Player
    Join Date
    Jun 2011
    Posts
    9
    I got POL and FFXI updated in safe mode but I still can't open POL with a normal startup.

    I also apparently have an integrated graphics card on this thing and a NVIDIA card. I've tried running POL using only one or the other and it's grumpy regardless.
    (0)

  7. #7
    Player Raksha's Avatar
    Join Date
    Mar 2011
    Posts
    1,205
    Character
    Raksha
    World
    Lakshmi
    Main Class
    SCH Lv 99
    If it works in safe mode, but not normally, I bet it's a driver issue.
    (0)

  8. #8
    Player
    Join Date
    Jun 2011
    Posts
    9
    Other than making sure I have the most recent drivers, any idea what to do if that's the case?
    (0)

  9. #9
    Player RAIST's Avatar
    Join Date
    Mar 2011
    Location
    Bastok
    Posts
    2,563
    When it comes to video cards, the most recent drivers and hardware are actually sometimes the problem with FFXI. That is becoming increasingly common with the last couple generation of graphics cards--they don't get along well with pre DirectX 9/10 content because of what Microsoft did with DirectX architecture in Vista/Win7. The last driver release from nVidia that SE tested and was flagged for being compatible with FFXI was 266.58. If you have something newer, might want to try rolling them back.

    If you can provide the model of the nVidia GPU, maybe someone here got it working with that family and can provide some info on how they got it working.
    (0)
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  10. #10
    Player
    Join Date
    Jun 2011
    Posts
    9
    The device manager lists it as NVIDIA GeFOrce GT 555M. I'll see if I can find the older driver you mentioned for now.
    (0)

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