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  1. Support Functions Technical Difficulties (May 21)

    The European Square Enix Support Centre is currently experiencing technical difficulties causing the chat and phone service to be unavailable.

    We are working to resolve these issues and will...

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    FINAL FANTASY XI Updated (May 19, 20)

    A version update was performed on FINAL FANTASY XI at the following time.

    [Date & Time]
    May 19, 2019 20:30 (PDT)
    May 20, 2019 5:30 (GMT)
    May 20, 2019 6:30 (BST)

    [Affected Service]
    FINAL...

    (1)
  3. Update to FINAL FANTASY XI for Windows Page (May 15, 16)

    The “FINAL FANTASY XI for Windows” page was updated on May 15, 2019 (PDT) / May 16, 2019 (GMT/BST).
    General information has been updated.

    For details, please see the link below.

    ■FINAL FANTASY...

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    FINAL FANTASY XI Updated (May 9, 10)

    A version update was performed on FINAL FANTASY XI at the following time.

    * Clients will update automatically upon launch after the date and time below. After the following time, the update will...

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    All Worlds Maintenance (May 9, 10)

    At the following time, we will be performing server maintenance in order to accompany a version update for FINAL FANTASY XI. During this period, FINAL FANTASY XI will be unavailable.

    We apologize...

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  6. [EU] SQUARE ENIX Support Centre – Easter closure 2019

    Due to the Easter holidays, the European SQUARE ENIX Support Centre will be closed from Friday, April 19 until Monday, April 22.

    GM support for FINAL FANTASY XI and FINAL FANTASY XIV will still be...

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    All Worlds Maintenance (Apr. 9, 10)

    At the following time, we will be performing server maintenance for FINAL FANTASY XI. During this period, FINAL FANTASY XI will be unavailable.

    We apologize for any inconvenience this may cause...

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    FINAL FANTASY XI Updated (Apr. 2, 3)

    A version update was performed on FINAL FANTASY XI at the following time.

    * Clients will update automatically upon launch after the date and time below. After the following time, the update will...

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    All Worlds Maintenance (Apr. 2, 3)

    At the following time, we will be performing server maintenance in order to accompany a version update for FINAL FANTASY XI. During this period, FINAL FANTASY XI will be unavailable.

    We apologize...

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    All Worlds Maintenance (Mar. 26)

    At the following time, we will be performing server maintenance for FINAL FANTASY XI. During this period, FINAL FANTASY XI will be unavailable.

    We apologize for any inconvenience this may cause...

    (0)
  11. Recovery from EU Support Centre Technical Difficulties (Mar. 12)

    At the time below, chat and phone support was unavailable for the European SQUARE ENIX Support Centre due to technical difficulties.

    We are pleased to announce that the issue has been addressed....

    (0)
  12. EU Support Centre Technical Difficulties (Mar. 12)

    The European Square Enix Support Centre is currently experiencing technical difficulties, causing the chat and phone service to be unavailable.

    We are working to resolve these issues and will...

    (0)
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    445

    FINAL FANTASY XI Updated (Mar. 12)

    A version update was performed on FINAL FANTASY XI at the following time.

    [Date & Time]
    Mar. 12, 2019 12:00 a.m (PDT)
    Mar. 12, 2019 7:00 (GMT)

    [Affected Service]
    FINAL FANTASY XI

    [Update...

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  14. Regarding the Temporary Removal of NPC (Mar. 11)

    The following NPC has been temporarily removed for investigation of possible issues.

    - The NPC "Gorpa-Masorpa" in Mhaura

    We will inform you again when the NPC reappears in-game.
    We apologize...

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    FINAL FANTASY XI Updated (Mar. 10, 11)

    A version update was performed on FINAL FANTASY XI at the following time.

    * Clients will update automatically upon launch after the date and time below. After the following time, the update will...

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    All Worlds Maintenance (Mar. 10, 11)

    At the following time, we will be performing server maintenance in order to accompany a version update for FINAL FANTASY XI. During this period, FINAL FANTASY XI will be unavailable.

    We apologize...

    (0)
  17. Recovery from Account Management System Issue (Feb. 27, 28)

    At the following time, the Square Enix Account Management System experienced delays when performing account actions related to FINAL FANTASY XI.

    We are pleased to announce that the issue has been...

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  18. Recovery from Square Enix Account Management System Issue (Feb. 25, 26)

    At the following time, the Square Enix Account Management System and the FINAL FANTASY XI Forum experienced login difficulties.

    We are pleased to announce that the issue has been addressed, and we...

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    Support System Maintenance (Feb. 24)

    We will be performing maintenance on the Support System at the time below, during which certain services will be affected. See below for details.

    [Support Center]
    - The Support Center Website...

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  20. PlayOnline and Related Services Maintenance (Feb. 19-20)

    At the following times, we will be conducting maintenance of PlayOnline, FINAL FANTASY XI, FINAL FANTASY XI forum, the Official Site (www.playonline.com), and the server which manages PlayOnline...

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    All Worlds Maintenance (Feb. 11, 12)

    At the following time, we will be performing server maintenance for FINAL FANTASY XI. During this period, FINAL FANTASY XI will be unavailable.

    We apologize for any inconvenience this may cause...

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    FINAL FANTASY XI Updated (Feb. 7, 8)

    A version update was performed on FINAL FANTASY XI at the following time.

    * Clients will update automatically upon launch after the date and time below. After the following time, the update will...

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    All Worlds Maintenance (Feb. 7, 8)

    At the following time, we will be performing server maintenance in order to accompany a version update for FINAL FANTASY XI. During this period, FINAL FANTASY XI will be unavailable.

    We apologize...

    (0)
  24. Compensation for I Dream of Mog Bonanza 2019 Issue (Jan. 31)

    Compensation measures for the I Dream of Mog Bonanza 2019 issues of Jan. 11, 2019 will be implemented as follows.

    [Details]
    - The Bonanza Moogle NPC was temporarily removed from the game between...

    (1)
  25. Account Management System Maintenance (Jan. 21, 22): Completed Early

    The maintenance on Square Enix Account Management System has completed earlier than anticipated.

    We apologize for any inconvenience this may have caused, and we thank you for your understanding.
    ...

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