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Hello Raika,

Thank you for bringing this search issue to our attention and we apologize for any inconvenience that this may be causing you. We will pass this off to development and upon confirming...

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We're sorry to hear that this is occurring, Spino. Can you please provide the following details so we can reproduce this issue and resolve it as soon as possible for you?:

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Thank you for those details and we apologize for any inconvenience that this may be causing you, Voicememo. We will pass this off to development and upon confirming any issues, it will be...

Hello Atima,

Can you please elaborate on the results you experienced when using the Saurian Helm? Also, can you please fill out the following information so we can review what may be causing this...

Hello Nicknick,

We're sorry to hear about the black screen result you've been receiving during the Picture Perfect cut-scenes. This is most likely related to a technical issue. If this is still...

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Thank you for those details and we apologize for any inconvenience that this may be causing you, Kristal. We will pass this off to development and upon confirming any issues; it will be...

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Thank you for bringing this to our attention, Karbuncle.
If you have not already, please run a file check on your system through the first menu of your PlayOnline Viewer > File Check >...

Hey Sira,

Thank you for bringing this to our attention. Can you please provide the following details so we can reproduce this issue and resolve it as soon as possible for you?:

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Date...

Hey GarudaEban!

Thank you for bringing this to our attention. We'll get delivery status of Mictlantecuhtli's Habit clarified as soon as possible. Any adjustments or fixes will be posted on the...

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Thank you for those details and we apologize for any inconvenience this lag issue must be causing you. We will pass this off to development and upon confirming any issues; it will be...

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I'm sorry that you are experiencing this freezing issue and we are aware of these occurrences through several reports submitted. Please know that we would like very much to resolve this for...

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Any off off topic comments have been removed. Let's keep it on the main subject so we can continue the conversation.

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SQUARE ENIX Moderator

Hello Amael,

Thank you for bringing this to our attention. We'd like to confirm whether this is intended or not for you. Can you please fill out the following information so we can quickly...

Hello,

Thank you for those details and we apologize for any inconvenience that this may be causing you. We will pass this off to development and upon confirming any issues; it will be handled...

Hello,

Thank you for those details and we apologize for any inconvenience that this may be causing you. We will pass this off to development and upon confirming any issues; it will be handled...

No worries, thank you for the update! Glad it's okay now.

Thank you,
SQUARE ENIX Moderator

Hello,

I'm sorry to hear that this is occurring. I'll do my best to assist.
If she's attempting to give you another Bow of Trials, it usually means that "Yes" was selected at one point to give up...

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Thank you for bringing this to our attention, Urteil. If you can please provide the following information so we can quickly reproduce this result and make sure that it is handled...

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Wow! interesting find. Thank you for bringing this to our attention. If we can just have a bit more details so we can confirm what is causing the issue and resolve it accordingly?:
...

Hello,

I just ran a check based on the information that you have provided and have not received similar results. If you can please confirm that this is still occurring and provide the following...

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Before we pass this off to development to investigate, can you please check your Key Items and see if you have "Weapon training guide" in there?

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SQUARE ENIX Moderator

Hello,

Can you please have your Wife provide the following information so we can confirm exactly what may be causing this to occur? With this data we can move forward with a proper investigation....

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Thank you for your information, Everyone.
Generally, we accept the information provided from the Original Poster. We will utilize the data that you guys have provided, considering that...

Hey there,

No problem. Glad everything is okay.

Thank you,
SQUARE ENIX Moderator

Hello,

Glad to hear that you were able to resolve this issue, Runalin.
Good call on the zone suggestion Rie and Octaviane.

Take care,
SQUARE ENIX Moderator