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  1. Recovery from EU Support Centre Technical Difficulties (May 22)

    At the time below, chat and phone support for the European SQUARE ENIX Support Centre were unavailable due to technical difficulties.

    We are pleased to announce that these issues have been...

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  2. Support Functions Technical Difficulties (May 21)

    The European Square Enix Support Centre is currently experiencing technical difficulties causing the chat and phone service to be unavailable.

    We are working to resolve these issues and will...

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  3. [EU] SQUARE ENIX Support Centre – Easter closure 2019

    Due to the Easter holidays, the European SQUARE ENIX Support Centre will be closed from Friday, April 19 until Monday, April 22.

    GM support for FINAL FANTASY XI and FINAL FANTASY XIV will still be...

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  4. Recovery from EU Support Centre Technical Difficulties (Mar. 12)

    At the time below, chat and phone support was unavailable for the European SQUARE ENIX Support Centre due to technical difficulties.

    We are pleased to announce that the issue has been addressed....

    (0)
  5. EU Support Centre Technical Difficulties (Mar. 12)

    The European Square Enix Support Centre is currently experiencing technical difficulties, causing the chat and phone service to be unavailable.

    We are working to resolve these issues and will...

    (0)
  6. [EU] SQUARE ENIX Support Centre Holiday Hours

    In observance of the Christmas and New Year holidays, the European SQUARE ENIX Support Centre will be operating during the following hours.

    [Dates]
    24th December: Open from 9:00 to 16:00 (GMT) ...

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  7. EU Support Centre Limited Service (Oct. 25)

    We regret to inform you that ongoing network issues continue causing intermittent outages and are preventing us from providing support.
    As a result Support Centre services may become unavailable at...

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  8. [EU] Recovery from EU Support Centre Limited Service (Oct. 25)

    During the time below, we experienced network technical difficulties caused by DDoS attacks.

    At this time, the situation seems to have stabilised and support services are back up as normal.

    We...

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  9. [EU] Important Notice to All Software Token Users (Sep. 18)

    If you are using a Software Token, please be sure that you keep your Emergency Removal Password in a safe place. If you do not remove your software token from your account beforehand, this password...

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  10. Recovery from European GM Petition Service Technical Difficulties (Jul. 30)

    We experienced technical difficulties with the European GM Petition Service.

    We are pleased to announce that the issue has been resolved, and we apologise for any inconvenience this may have...

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  11. Recovery from EU Information Centre Limited Services (Mar. 02)

    After a spell of extreme weather in the UK, which forced us to close the EU Support Centre, we are pleased to announce that full support services have now resumed sooner than expected. Assistance by...

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  12. EU Information Centre Limited Service (Feb. 28): Follow up 2

    We are pleased to inform you we will resume limited email assistance from tomorrow, Friday 2 March at 9:00 (GMT). Chat and phone services will remain unavailable until further notice due to the...

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  13. EU Information Centre Services Unavailable (Feb. 28) - Follow up

    As a result of the worsening weather conditions in the UK, we're very sorry to inform you that EU Support Centre services will remain unavailable on Thursday, March 1st.

    Please rest assured that...

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  14. EU Information Centre Services Unavailable (Feb. 28)

    We regret to announce that due to the severe weather conditions, we have been forced to close the EU Support Centre early today.
    As a result chat, email and phone services will be unavailable for...

    (0)
  15. Recovery from PayPal Payment Technical Difficulties (Feb. 8)

    At the time below, we experienced technical difficulties which prevented payments made with PayPal accounts on the Square Enix Account Management System.

    We are pleased to announce that the issue...

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  16. [EU] Temporary Suspension of European GM Petition Service (Jan. 5)

    At the following times, the European GM petition service will be unavailable due to internal network maintenance.

    Please note that during this time, the North American GM petition service will be...

    (0)
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    [EU] SQUARE ENIX Support Centre Holiday Hours

    In observance of the Christmas and New Year holidays, the European SQUARE ENIX Support Centre will be operating during the following hours.

    [Dates]
    18th December to 22nd December: Open from...

    (0)
  18. Recovery from EU Support Centre Technical Difficulties (Jun. 22)

    At the time below, we experienced technical difficulties preventing the European SQUARE ENIX Support Centre from providing in-game Game Master support.

    We are pleased to announce that the issue...

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  19. [EU] Temporary Suspension of European GM Petition Service (Jan. 6)

    At the following times, the European GM petition service will be unavailable due to internal network maintenance.

    Please note that during this time, the North American GM petition service will be...

    (0)
  20. Recovery from EU Information Centre Limited Service (Sep. 28)

    At the following time, EU support experienced technical difficulties causing the chat and email services to be unavailable.

    We are pleased to announce that the issues have been addressed.

    We...

    (0)
  21. EU Information Centre Limited Service (Sep. 28)

    EU support is currently only available by phone due to technical issues. As a result of these problems, we are also unable to provide account-related support.

    We apologise for any inconvenience...

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  22. Temporary Suspension of European GM Petition Service (Jan. 9)

    At the following times, the European GM petition service will be unavailable due to internal network maintenance.

    Please note that during this time, the North American GM petition service will be...

    (0)
  23. Recovery from Support Functions Technical Difficulties (Jan. 6)

    At the following time, the Square Enix Support Centre experienced technical difficulties causing the chat service to be unavailable.

    We are pleased to announce that the issue has been addressed. ...

    (0)
  24. [EU] Temporary Suspension of European GM Petition Service (Jan. 9)

    At the following times, the European GM petition service will be unavailable due to building maintenance.

    Please note that during this time, the North American GM petition service will be...

    (0)
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    [EU] FINAL FANTASY XI Updated (Oct. 10)

    A version update was performed on FINAL FANTASY XI at the following time.

    [Date & Time]
    Oct. 10, 2014 at 6:00 (GMT)

    [Affected Service]
    - FINAL FANTASY XI

    [Details]
    The following issue has...

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