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  1. Recovery from Account Management System Technical Difficulties (Dec. 11, 12)

    During the time period below, we experienced technical difficulties that prevented users from using the following PlayOnline and Final Fantasy XI operations.
    We are pleased to announce that the...

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    178

    Current Known Issue (Dec. 10)

    We have confirmed an issue where Puppetmasters are unable to equip the weapon Voluspa Knuckles.

    We are currently looking into the issue and will provide more information and fixes as it becomes...

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  3. Regarding Duration of the World Transfer Service Discount

    Thank you for your continued support of FINAL FANTASY XI.

    We have identified a discrepancy between the announced end times and the actual duration for the World Transfer Service discount during...

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    FINAL FANTASY XI Updated (Dec. 9, 10)

    A version update was performed on FINAL FANTASY XI at the following time.

    * Clients will update automatically upon launch after the date and time below. After the following time, the update will...

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    All Worlds Maintenance (Dec. 9, 10)

    At the following time, we will be performing server maintenance in order to accompany a version update for FINAL FANTASY XI. During this period, FINAL FANTASY XI will be unavailable.

    We apologize...

    (1)
  6. Regarding an Exploit for Repeatedly Obtaining Pulse Cells (Nov. 29)

    We have posted a comment from the Special Task Force (STF) in the FINAL FANTASY XI forum in regards to an exploit for repeatedly obtaining Pulse Cells.

    Please see the URL below for details:...

    (1)
  7. Recovery from PayPal Payment Technical Difficulties (Nov. 27, 28)

    At the below time, we experienced technical difficulties which prevented payments being made with PayPal accounts on the Square Enix Account Management System.

    We are pleased to announce that the...

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  8. PayPal Payment Technical Difficulties (Nov. 27)

    We are currently experiencing technical difficulties which prevents payments made with PayPal accounts on the Square Enix Account Management System.

    We will provide an update as soon as soon as...

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    261

    FINAL FANTASY XI Updated (Nov. 21, 22)

    A version update was performed on FINAL FANTASY XI at the following time.

    [Date & Time]
    Nov. 21, 2019 22:00 (PST)
    Nov. 22, 2019 06:00 (GMT)

    [Affected Service]
    FINAL FANTASY XI

    [Update...

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  10. All Worlds Emergency Maintenance (Nov. 21, 22)

    At the following time, we will be performing emergency maintenance on FINAL FANTASY XI.
    During this period, FINAL FANTASY XI will be unavailable.

    We apologize for any inconvenience this may...

    (1)
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    219

    FINAL FANTASY XI Updated (Nov. 20)

    A version update was performed on FINAL FANTASY XI at the following time.

    [Date & Time]
    Nov. 20, 2019 6:00 (PST)
    Nov. 20, 2019 14:00 (GMT)

    [Affected Service]
    FINAL FANTASY XI

    [Update...

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    267

    All Worlds Emergency Maintenance (Nov. 20): Completed Early

    The emergency maintenance on all Worlds has completed earlier than anticipated.

    We apologize for any inconvenience caused, and we thank you for your understanding.

    [Date & Time]
    Nov. 20, 2019...

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    267

    All Worlds Emergency Maintenance (Nov. 20)

    At the following time, we will be performing emergency maintenance on FINAL FANTASY XI.
    During this period, FINAL FANTASY XI will be unavailable.

    We apologize for any inconvenience this may...

    (0)
  14. Regarding an Item Duplication Exploit (Nov. 14, 15)

    We have posted a comment from the Special Task Force (STF) in the FINAL FANTASY XI forum in regards to an exploit confirmed a few days back involving the duplication of some in-game items.

    Please...

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    218

    FINAL FANTASY XI Updated (Nov. 13, 14)

    A version update was performed on FINAL FANTASY XI at the following time.

    [Date & Time]
    Nov. 13, 2019 22:30 (PST)
    Nov. 14, 2019 6:30 (GMT)

    [Affected Service]
    FINAL FANTASY XI

    [Update...

    (0)
  16. All Worlds Emergency Maintenance (Nov. 13, 14)

    At the following time, we will be performing emergency maintenance on FINAL FANTASY XI.
    During this period, FINAL FANTASY XI will be unavailable.

    We apologize for any inconvenience this may...

    (0)
  17. Recovery from Square Enix Account Management System Issue (Nov. 11, 12)

    We are pleased to announce that the technical difficulties with login to the Square Enix Account Management System has been resolved.

    We apologize for any inconvenience this may have caused and...

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    Current Known Issue (Nov. 12)

    We have confirmed an issue with the “???” (D-8) located in Ru’Lude Gardens.
    As such, this location has temporarily been removed, and will be notified once the issue is resolved.

    We sincerely...

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    319

    FINAL FANTASY XI Updated (Nov. 10, 11)

    A version update was performed on FINAL FANTASY XI at the following time.

    * Clients will update automatically upon launch after the date and time below. After the following time, the update will...

    (0)
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    245

    All Worlds Maintenance (Nov. 10, 11)

    At the following time, we will be performing server maintenance in order to accompany a version update for FINAL FANTASY XI. During this period, FINAL FANTASY XI will be unavailable.

    We apologize...

    (0)
  21. Announcing the Termination of Certain PlayOnline Services

    The following POL functions and services will end on Thursday, December 26, 2019.

    * PlayOnline Mail Address Access
    * Sending and receiving of emails using PlayOnline Mail services
    * Distribution...

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    Regarding the End of Windows® 7 Support

    Square Enix support for the Windows® 7 of FINAL FANTASY XI will end on January 14, 2020.

    Microsoft will no longer provide security updates or support for PCs running Windows® 7 after January 14,...

    (1)
  23. Account Management System Maintenance (Oct. 29, 30): Completed Early

    The maintenance on the PlayOnline member information management server has completed earlier than anticipated.

    We apologize for any inconvenience this may have caused, and we thank you for your...

    (0)
  24. Temporary Suspension of North American GM Petition Service (Nov. 2)

    At the following time, the North American GM petition service will be temporarily unavailable.

    The European GM petition service will be operating normally and users may still place GM calls for...

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  25. Account Management System Maintenance (Oct. 29, 30)

    At the following time, maintenance will be performed on the PlayOnline member information management server.
    During this period, users may not be able to perform the following actions within the...

    (0)
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