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Type: Posts; User: Jhanaka

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  1. Replies
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    3,287

    Hello Sephoroth! We thank you for letting us...

    Hello Sephoroth!

    We thank you for letting us know about your experience with our GM team and our return policy. From my review, I see that one of my Game Masters was able to speak with you and...

    (3)
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    1,113

    Hello Yugi! Thank you for letting us know...

    Hello Yugi!

    Thank you for letting us know the solid job that Baccanale did handling your return. I will make sure he sees your kind comments.

    As for the use of Third Party Programs, I would...

    (0)
  3. Replies
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    1,076

    Hello Gaspee! Thank you very much for the...

    Hello Gaspee!

    Thank you very much for the kind words you have for my GM team. I will make sure that Baccanale and Xophious see your post!

    I am going to move this to the Feedback Forum, but...

    (2)
  4. Replies
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    1,045

    Hello Shirt, I am sorry for the delay in...

    Hello Shirt,

    I am sorry for the delay in responding back to you both in game, and here. I will go ahead and open an investigation on your concern and we will try to contact you directly, in...

    (0)
  5. Hello! Thank you so much for the kind words....

    Hello!

    Thank you so much for the kind words. I'll be sure my GMs see this post. We were very happy to get you the currency back!

    Have a fun night!

    -SGM Jhanaka

    (0)
  6. Replies
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    Hello Rojiel! Thank you for the nice...

    Hello Rojiel!

    Thank you for the nice comments on Baudle and the job he has done! I will make sure he sees this post!

    -Senior GM Jhanaka

    (2)
  7. Replies
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    2,153

    Hello Direct! Thank you for bringing your...

    Hello Direct!

    Thank you for bringing your concern about the GM team to our attention. I am currently reviewing the matter to ensure my GM was following our procedures on absentee play...

    (1)
  8. Replies
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    1,883

    Hello Khie! I am sorry that you are having...

    Hello Khie!

    I am sorry that you are having issues with this area, I can only imagine the frustration it was causing. As this seems more like a technical matter, than an in game bug, I will be...

    (0)
  9. Thread: GM helped!

    by Jhanaka
    Replies
    5
    Views
    2,231

    Hello Thelia! Thank you for letting us know...

    Hello Thelia!

    Thank you for letting us know about the good job Emdub did handling your case. =) I will be sure he is aware of this thread!

    Thank you, again!

    -Senior GM Jhanaka

    (2)
  10. Thread: Emdub

    by Jhanaka
    Replies
    1
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    1,088

    Hey there!! Thank you so much for dropping a...

    Hey there!!

    Thank you so much for dropping a lind about Emdub. I will make sure he gets a peek at this thread.

    Sorry for the late reply and I hope you are still having fun!

    -Senior GM...

    (0)
  11. Thread: Gm help

    by Jhanaka
    Replies
    2
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    860

    Hey guys! Thank you so much for the kind...

    Hey guys!

    Thank you so much for the kind words for Bublex! He is a great GM and always tries to have fun with our players. =)

    I'll be sure he sees this thread, and I am so sorry for the late...

    (0)
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    Hey there Red_Wizard! Thank you for letting...

    Hey there Red_Wizard!

    Thank you for letting us know our teams are doing good! I'll let them know about this thread, I am sure it will make their day. =)

    Thanks!

    -Senior GM Jhanaka

    (0)
  13. Replies
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    842

    Hey there Charette! I am glad our team could...

    Hey there Charette!

    I am glad our team could help you out. Please feel free to submit any further questions, or concerns, and we'll help as best we can!

    I'll let my team know that you posted...

    (0)
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    1,072

    Hey there! Thanks for dropping a note to...

    Hey there!

    Thanks for dropping a note to Baccanale! He is a really great GM and I'll be sure to point this thread out to him. =)

    Thanks!

    -Senior GM Jhanaka

    (0)
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    Hey there! Sorry for not posting sooner. ...

    Hey there!

    Sorry for not posting sooner. I'll be sure to pass this onto Emdub. =)

    Thank you!!!

    -Senior GM Jhanaka

    (1)
  16. Replies
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    Hello Darrgoth! I am very sorry that you are...

    Hello Darrgoth!

    I am very sorry that you are facing these troubles after the update. What I am going to do is move this over to our Technical Support and suggest you reach out to our Support...

    (0)
  17. Hello Everyone. I understand that the Real...

    Hello Everyone.

    I understand that the Real Money Trading issue is a concern our customers face on a daily basis and we thank you for bringing the matter to our attentions. Anytime you receive a...

    (8)
  18. Hello! I have been a SGM from the last phase...

    Hello!

    I have been a SGM from the last phase of PC beta forward and this has always been a rule, my friend. =)

    -SGM Jhanaka

    (4)
  19. Hello folks, I have been watching this...

    Hello folks,

    I have been watching this thread and feel it may be a good time to lock and close the discussion.

    I will let you know that the GM team is reviewing our procedures for reviewing...

    (3)
  20. Replies
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    4,317

    Hello Everyone, Your concerns have been...

    Hello Everyone,

    Your concerns have been heard and we will look into both issues you have brought up: The overuse of the message system and the possible new loss of "credits" due to this system. ...

    (17)
  21. Hello Thegreatmonkey! I am sorry to hear you...

    Hello Thegreatmonkey!

    I am sorry to hear you faced some troubles with your character and with our Customer Service. I wanted to offer you a bit of an explanation in regards to the message you...

    (1)
  22. Replies
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    1,366

    Hello Cynn/PrettyPrincess, We are sorry you...

    Hello Cynn/PrettyPrincess,

    We are sorry you are having troubles with your FINAL FANTASY XIV forum account and wish for a review. I regret to inform you that we are not able to offer information...

    (0)
  23. Hello Kagetachi! Thank you very much for...

    Hello Kagetachi!

    Thank you very much for taking time to report this email concern to us. This matter was brought to our attention early this afternoon and we are currently in the process of...

    (1)
  24. Hello Eriphyle! This sounds very odd, as if...

    Hello Eriphyle!

    This sounds very odd, as if your files were replaced by a .dat of Cloud. What I would like for you to do is run a File Check from the PlayOnline Login Screen (the blue/white one)....

    (1)
  25. BunkA >> Hello there! The short answer...

    BunkA >> Hello there!

    The short answer to your question is no, I am afraid. The Beret is available only to your first character you have created. The good news is that we do offer a free...

    (0)
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