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    Support System Maintenance (Jan. 26, 27)

    During the time period below, maintenance will take place for the support system.
    Please see below for details on what will be affected.

    ■Support Center
    The support center cannot be used during...

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    Regarding the End of Windows(R) 7 Support: Follow Up

    Thank for for playing FINAL FANTASY XI.

    As previously announced, Square Enix support for Windows(R) 7 on FINAL FANTASY XI will end on January 14, 2020.

    Microsoft will no longer provide security...

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  3. PlayOnline and Related Services Maintenance (Jan. 9, 10): Extended

    The ongoing PlayOnline network equipment maintenance is scheduled to end later than anticipated, on Jan. 9, 2020 at 22:00 (PST) / Jan. 10, 2020 6:00 (GMT).

    The FINAL FANTASY XI maintenance is...

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    FINAL FANTASY XI Updated (Jan. 9, 10)

    A version update was performed on FINAL FANTASY XI at the following time.

    * Clients will update automatically upon launch after the date and time below. After the following time, the update will...

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  5. FINAL FANTASY XI Materials Usage License Revised

    A revision has been made to the FINAL FANTASY XI Materials Usage License. The year for the transcription privilege has been updated.

    The FINAL FANTASY XI Materials Usage License can be found on...

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  6. PlayOnline and Related Services Maintenance (Jan. 9, 10)

    At the following time, we will be performing maintenance of PlayOnline network equipment, as well as server maintenance in order to accompany a version update for FINAL FANTASY XI.

    We apologize...

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  7. Termination of Certain PlayOnline Services: Follow-up

    As previously notified, the following PlayOnline services have ended as of Thursday, December 26, 2019.

    * PlayOnline Mail Address Access
    * Sending and receiving of emails using PlayOnline Mail...

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    World Transfer Maintenance (Dec. 25)

    At the following time, we will be performing maintenance for the character’s World Transfer Service. During this period, this feature will be unavailable.

    We apologize for any inconvenience this...

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    World Transfer Maintenance (Dec. 17, 18)

    At the following time, we will be performing maintenance for the character’s World Transfer Service. During this period, this feature will be unavailable.

    We apologize for any inconvenience this...

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  10. Recovery from Account Management System Technical Difficulties (Dec. 11, 12)

    During the time period below, we experienced technical difficulties that prevented users from using the following PlayOnline and Final Fantasy XI operations.
    We are pleased to announce that the...

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    Current Known Issue (Dec. 10)

    We have confirmed an issue where Puppetmasters are unable to equip the weapon Voluspa Knuckles.

    We are currently looking into the issue and will provide more information and fixes as it becomes...

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  12. Regarding Duration of the World Transfer Service Discount

    Thank you for your continued support of FINAL FANTASY XI.

    We have identified a discrepancy between the announced end times and the actual duration for the World Transfer Service discount during...

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    FINAL FANTASY XI Updated (Dec. 9, 10)

    A version update was performed on FINAL FANTASY XI at the following time.

    * Clients will update automatically upon launch after the date and time below. After the following time, the update will...

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    All Worlds Maintenance (Dec. 9, 10)

    At the following time, we will be performing server maintenance in order to accompany a version update for FINAL FANTASY XI. During this period, FINAL FANTASY XI will be unavailable.

    We apologize...

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  15. Regarding an Exploit for Repeatedly Obtaining Pulse Cells (Nov. 29)

    We have posted a comment from the Special Task Force (STF) in the FINAL FANTASY XI forum in regards to an exploit for repeatedly obtaining Pulse Cells.

    Please see the URL below for details:...

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  16. Recovery from PayPal Payment Technical Difficulties (Nov. 27, 28)

    At the below time, we experienced technical difficulties which prevented payments being made with PayPal accounts on the Square Enix Account Management System.

    We are pleased to announce that the...

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  17. PayPal Payment Technical Difficulties (Nov. 27)

    We are currently experiencing technical difficulties which prevents payments made with PayPal accounts on the Square Enix Account Management System.

    We will provide an update as soon as soon as...

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    FINAL FANTASY XI Updated (Nov. 21, 22)

    A version update was performed on FINAL FANTASY XI at the following time.

    [Date & Time]
    Nov. 21, 2019 22:00 (PST)
    Nov. 22, 2019 06:00 (GMT)

    [Affected Service]
    FINAL FANTASY XI

    [Update...

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  19. All Worlds Emergency Maintenance (Nov. 21, 22)

    At the following time, we will be performing emergency maintenance on FINAL FANTASY XI.
    During this period, FINAL FANTASY XI will be unavailable.

    We apologize for any inconvenience this may...

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    FINAL FANTASY XI Updated (Nov. 20)

    A version update was performed on FINAL FANTASY XI at the following time.

    [Date & Time]
    Nov. 20, 2019 6:00 (PST)
    Nov. 20, 2019 14:00 (GMT)

    [Affected Service]
    FINAL FANTASY XI

    [Update...

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    All Worlds Emergency Maintenance (Nov. 20): Completed Early

    The emergency maintenance on all Worlds has completed earlier than anticipated.

    We apologize for any inconvenience caused, and we thank you for your understanding.

    [Date & Time]
    Nov. 20, 2019...

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    All Worlds Emergency Maintenance (Nov. 20)

    At the following time, we will be performing emergency maintenance on FINAL FANTASY XI.
    During this period, FINAL FANTASY XI will be unavailable.

    We apologize for any inconvenience this may...

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  23. Regarding an Item Duplication Exploit (Nov. 14, 15)

    We have posted a comment from the Special Task Force (STF) in the FINAL FANTASY XI forum in regards to an exploit confirmed a few days back involving the duplication of some in-game items.

    Please...

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    FINAL FANTASY XI Updated (Nov. 13, 14)

    A version update was performed on FINAL FANTASY XI at the following time.

    [Date & Time]
    Nov. 13, 2019 22:30 (PST)
    Nov. 14, 2019 6:30 (GMT)

    [Affected Service]
    FINAL FANTASY XI

    [Update...

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  25. All Worlds Emergency Maintenance (Nov. 13, 14)

    At the following time, we will be performing emergency maintenance on FINAL FANTASY XI.
    During this period, FINAL FANTASY XI will be unavailable.

    We apologize for any inconvenience this may...

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