Red mage artifact reset

Platform:
Windows

ISP:
Comcast Xfinity.

Type of Internet Connection:
Catv

Internet Connection Speed:
100 mbps

Date & Time:
09/08/2018

Frequency:
Always

Character Name:
Rowhon

Race:
Tarutaru M

World:
Asura

Main Job:
Red Mage.

Support Job:
Dancer

Area and Coordinates:
Lower Jeuno magic shop

Party or Solo:
Solo

NPC Name:
Vingijard


Monster Name:
none

Steps:
I have finished the whole artifact questline but for some reason or another it will not let me reset the artifact for redmage. i have retraced the whole quest line for red mage and i still cannot get Vingijard to let me reset it. i can reset multiple other jobs that i have done the artifact on