New REMA update bug need help plz

Platform: Windows
ISP: Eitsalat
Type of Internet fiber line
Internet Connection Speed:100mps
Date & Time:~05:30 EST
Frequency: Twice
Character Name: Cazanova
Race:Taru
World:Asura
Main Job:Cor
Support Job:NIN
Area and Coordinates:Port Juno
Party or Solo:Solo
NPC Name: Oboro
Monster Name: --
Steps:
1. after I un lock the mythic I went to unlock Death penalty oboro give me back my gun 1/15 but he didn't give me living bullets pouch and my inv wasn't full
2. 3 days later I unlock juno and I trade oboro my Fomalhaut and he give it back 1/15 and didn't give me chrono bullets pouch too and I have 40 inv space
3. I tried to take to oboro many time trade him wep talked to mystic Retriever and lvl my DP to 11/15 and still don't have am out of bullets now I really need assist ..
4. I call gm he ask me to post here send to support they ask me to call in game gm

You need to use the template..

Platform:
ISP:
Type of Internet Connection:
Internet Connection Speed:
Date & Time:
Frequency:
Character Name:
Race:
World:
Main Job:
Support Job:
Area and Coordinates:
Party or Solo:
NPC Name:
Monster Name:
Steps:

1.
2.
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Hello Oxxo,

Thank you for posting about the issue you are having with the REMA update. In order to investigate this further, we need some additional information from you. Please fill out the template below with as much information as possible and post a new thread with the information. Once we receive this information, we will continue to investigate this issue for you. Thanks again for posting.

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Thank you for your patience, and best wishes to you.
FINAL FANTASY XI Game Master Team