character appears to be stuck in game.

Platform:Windows
ISP:BT
Type of Internet Connection:DSL
Internet Connection Speed:fibre optic
Date & Time: about 2pm uk time
Frequency: once so far
Character Name: Lelu
Race: Mithra
World: Asura
Main Job: Bard
Support Job: Dancer
Area and Coordinates: Ambuscade(zone listed when search is "legion")
Party or Solo: was in a party, but due to the crash I became solo.

Details:
I was doing ambuscade chapter 1 difficult, my game crashed(windows 10 problem probably). when I logged back in, I ended up with a gradual drop in connection. she still appears online and in legion. I have tried logging other characters on the account and they all connect yet lelu remains online. the gm said I had to fill in a bug report.
lelu is still stuck in "legion" and online.