Using a Mars orb freezes my character - Asura

Note: this happened after installing the Anniversary client update

When I trade a Mars orb to any of the BCNM access targets, my character freezes. The only control I have is camera and text and I am unable to access any of the menus. At this point I an even unable to use the /helpdesk function.

I am playing on a Windows 10 machine and have to use the Task Manager to quit the PlayOnline Viewer, then start the game again. This happens in any of the 3 required BCNM arenas for me.

**Update**
I ran the Check Files tool in the POL menus and it found 241 corrupted files after the update. I let the tool correct the files and restarted the client. This worked and I am now able to use my Mars orb!

The exact thing is happening to me on main character and all my mules in all three BC zones.

*Update*

I ran the file check at POL login and repaired files. That fixed my issue!

Thanks!

Same here on Shiva server

Are you using steam? I suggest a file check.

I had the same problem. I have the steam version, I ran the file check in the POL login screen and it repaired a bunch of files. I ran it a second time for good measure. Everything was fixed after that.

Greetings Sydds,
While we do appreciate that you have brought our attention to the trouble you experienced, the amount of information provided is insufficient for us to conduct an investigation into the cause of the possible error and how we can resolve it. In order to have the information that would be necessary to investigate this matter for you, could you please respond with the information from the following template. Which you can do by either responding to this thread or creating a new thread in the In-game Bugs section of the forum. There is also a template that we provide for reporting Bug Report Template, which is below.


Format on In-Game Bugs Thread
When you create a new thread, please use the following template and try to include as much detail as possible.

Thread Title:
Short outline explaining what sort of issue you are experiencing.

Platform:
Specify which platform was in use to play the game.(“PlayStation2”, Windows, and/or Xbox 360)

ISP:
Name of ISP you use to connect to the Internet.

Type of Internet Connection:
Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)

Internet Connection Speed:
Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)

Date & Time:
Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)

Frequency:
State how frequently the issue occurs. Please select from the following.
1. Always
2. Sometimes
3. Once (did not reproduce)
4. Unknown

Character Name:
Which character did the issue occur with?

Race:
Race of your character when the issue occurred.
(Hume M, Hume F, ElvaanM, ElvaanF, TarutaruM, TarutaruF, Galka, Mithra)

World:
World where the issue occurred.

Main Job:
Main job and level of your character when the issue occurred.

Support Job:
Support job of your character when the issue occurred.

Area and Coordinates:
Area and map coordinates where the issue occurred.

Party or Solo:
If you were solo when the issue occurred, please write “Solo”. If you were in a party, please write “Party”. With alliance, please write “Alliance.”
*If you wrote “Party” or “Alliance”, please also include the number of members.

NPC Name:
Name of NPC that your character was interacting with when the issue occurred.
*If you were not interacting with any NPC, then please write “None”.

Monster Name:
Name of monster that your character was battling against when the issue occurred.
*If you were not battling against any monster, then please write “None”.

Steps:
Detailed steps on how the issue occurred.
*Please try to include the following details.

What you were doing when the issue occurred. (Example: Battle, mission, quest, crafting, synthesis, etc.)
Please do your best to write using official terms for item names and skill/ability names. Please avoid any abbreviations or improper terms.
If you were using macro commands when the issue occurred, please include the details of the command.
In case the error message appeared when the issue occurred, please include what the message said.

We are looking forward to getting more information from you so we can look into this error and try to resolve it. Thank you for taking the time to provide more information about this error, and for continuing to support FINAL FANTASY XI.

-Syllayuru