Welcome to Forum: In-Game Bugs!

The purpose of this forum is to collect reports on issues that users have experienced in the game. To make FINAL FANTASY XI a better game, we would like to ask for your cooperation.

Development and operation teams will regularly monitor this forum and will give feedback on reported issues after they confirm the details. The thread will be locked once feedback has been made on the reported issue. In case there is insufficient detail included in the report, we may make a response asking for more details to be added.

Please carefully read and adhere to the following rules and FINAL FANTASY XI Forum Guidelines(North America/UK) before posting.

General Forum Rules:
Please refer to the following thread: http://forum.square-enix.com/ffxi/threads/67

Rules on in-Game Bugs:

• Please be sure to include all necessary information when making a bug report. (Date and time, location, name of NPC, skill/ability you have used, name of item you have used, steps on how it occurred, etc.)
• Use proper English and avoid slang, abbreviations or improper terms. If Square Enix staff cannot understand what you have reported, the issue cannot be addressed.
• In case you find a critical bug, which could harm the game balance, please report it directly through an in-game GM call instead. Avoid personally investigating the bug by purposely repeating it. Taking advantage of a game bug is a violation of the user agreement and is subject to sanctions.
• If you wish to report a bug that you have encountered within the forum, you can do so by creating a post on the sub-forum "Website Bugs" under the "WEBSITE FEEDBACK."
• The following posts are considered to be improper and are subject for deletion.

  • Posts suggesting to take advantage of the game bug
  • Posts that have nothing to do with the reported bug
  • Re-posting a thread from another forum
  • Posts requesting for the progress or status on the investigation of reported issue

• In case you wish to report multiple issues, please do not report them in a single thread. Report them individually.
• To prevent multiple threads on similar issues, please refrain from creating a new thread on a similar topic. However if you have additional details regarding the on-going issue, please provide them by replying to the thread.

Format on In-Game Bugs Thread
When you create a new thread, please use the following template and try to include as much detail as possible.

Thread Title:
Short outline explaining what sort of issue you are experiencing.

Platform:
Specify which platform was in use to play the game.(“PlayStation2”, Windows, and/or Xbox 360)

ISP:
Name of ISP you use to connect to the Internet.

Type of Internet Connection:
Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)

Internet Connection Speed:
Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)

Date & Time:
Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)

Frequency:
State how frequently the issue occurs. Please select from the following.
1. Always
2. Sometimes
3. Once (did not reproduce)
4. Unknown

Character Name:
Which character did the issue occur with?

Race:
Race of your character when the issue occurred.
(Hume M, Hume F, ElvaanM, ElvaanF, TarutaruM, TarutaruF, Galka, Mithra)

World:
World where the issue occurred.

Main Job:
Main job and level of your character when the issue occurred.

Support Job:
Support job of your character when the issue occurred.

Area and Coordinates:
Area and map coordinates <POS> where the issue occurred.

Party or Solo:
If you were solo when the issue occurred, please write “Solo”. If you were in a party, please write “Party”. With alliance, please write “Alliance.”
*If you wrote “Party” or “Alliance”, please also include the number of members.

NPC Name:
Name of NPC that your character was interacting with when the issue occurred.
*If you were not interacting with any NPC, then please write “None”.

Monster Name:
Name of monster that your character was battling against when the issue occurred.
*If you were not battling against any monster, then please write “None”.

Steps:
Detailed steps on how the issue occurred.
*Please try to include the following details.

• What you were doing when the issue occurred. (Example: Battle, mission, quest, crafting, synthesis, etc.)
• Please do your best to write using official terms for item names and skill/ability names. Please avoid any abbreviations or improper terms.
• If you were using macro commands when the issue occurred, please include the details of the command.
• In case the error message appeared when the issue occurred, please include what the message said.

*In case you cannot post all of the information in a single post due to character limitations, please make multiple posts.

Example:
Thread Title: While under the effect of Slow , Backhand Blow will not initiate

Platform: Windows
ISP: Optimum Online
Type of Internet Connection: CATV
Internet Connection Speed: 15Mbps
Date & Time: Feb. 6, 2011 21:42 EST
Frequency: Once (did not reproduce)
Character Name: Ffximike
Race: ElvaanM
World: Alexander
Main Job: Monk, Lv.80
Support Job: Ninja
Area and Coordinates: Pashhow Marshlands [S], J-9
Party or Solo: Party with 4 members
NPC Name: None
Monster Name: Croque-mitaine
Steps:

1. We were camping in Pashhow Marshlands [S], waiting for the NM Croque-mitaine to spawn. At around 20:30 EST, it spawned.
2. About 8 minutes into the battle, the NM used the weapon skill “Blow” and my character received the effect of Slow.
3. About a minute later, the TP gauge of my character became 100% and I attempted to initiate “Backhand Blow” by using the macro(/ws < Backhand Blow > < t >).
4. However, the effect of Backhand Blow didn’t appear and wasn’t displayed in the log and the TP gauge remained the same.
5. Attempted to initiate Backhand Blow again by selecting it manually from the battle menu but the result was still the same.
6. We finished off the NM with Garuda’s “Predator Claws” that our Summoner has summoned.
7. I fought the same NM at around 19:20 EST on Feb. 1st, 2011 but at that time, I was able to initiate “Backhand Blow” even when “Slow” was in effect.

*Please note that this is an EXAMPLE only and is not an actual bug report.

Template:

Platform:
ISP:
Type of Internet Connection:
Internet Connection Speed:
Date & Time:
Frequency:
Character Name:
Race:
World:
Main Job:
Support Job:
Area and Coordinates:
Party or Solo:
NPC Name:
Monster Name:
Steps:
1.
2.
3.
<*Add more steps if necessary.>